VECASTER SERIES MANUAL
Pro Video instruments
43
TECH SUPPORT
⮚
Please read this manual carefully as it covers NEARLY ALL ASPECTS to set this product as per your needs, using pictures
and examples.
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Should you need any additional support please go to www.pvisupport.com and open a support ticket or start a chat.
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We strongly suggest opening a ticket first, so we can better support you.
⮚
The proper engineer will address your questions quickly if you include all information pertaining to your inquiry/issue.
⮚
Tickets work faster and better than phone calls as the tickets are responded directly from the proper engineers to give
you the most efficient and straightforward solution.
⮚
Free tech support is active
MON-FRI 9:30AM
–
5 PM US EST TIME
. Tickets posted out from this time window or on
Saturdays Sundays and US/FL holidays days are responded to ASAP the following business day.
⮚
Phone Tech support is available by calling
+1.407.720.6101 extension #2
⮚
If you need to check your configuration, you will be asked to provide a TEAMVIEWER ID and PASS so our engineers will
connect shortly and help you to trouble shoot and set your system together with you. Help on settings is not possible
over the phone nor in other ways but the TeamViewer. You can download and install a copy of TEAMVIEWER
Version 11
from teamviewer.com or we can provide you a temporarily access link by opening a Ticket and requesting support.
END
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