www.purposeav.ca [email protected] (888) 470.2211
No Power LED
1. Ensure PSU is sending proper voltage
2. If using POC, ensure that the unit sending POC is connected to power
3. If using POC, try powering the unit direct to ensure unit operates stand alone
No HDMI LED
1. Plug Source direct into display to ensure operability
2. Change the resolution of the source device to 1080p or 4K30 (No HDR)
3. Set a canned EDID. Source may require power cycle
4. Swap HDMI cable between Transmitter and Source. HDMI Handshakes with cables under 2
Meters may not sync properly
No HDBT Link
1. Check cable Length. Max Distances are 40M at 4K or 70M at 1080p. HDBaseT Recommends
Cat 6A; Cat 6 and Cat 5e may experience a 5-20% loss of distance
2. Remove Excess Service Loops and Bundles of Cable. HDBaseT Recommends up to 6 runs of
Cat in a single bundle
3. Bypass all patch-panels and punch down blocks
4. Re-terminate connectors. IP Continuity testers may indicate correct pinouts; However, HDBas-
eT Signals are transmitted differently than Ethernet Signals
TROUBLESHOOTING
RECEIVER
• Ensure correct pinout between both the transmitter and receiver side. A null modem adaptor
may be used for quick pinout changing
• If sending downstream, ensure dipswitch is in the correct position for Input device type
• The Visible IR Emitters can be used to ensure signal is being sent from one point to the other
IR TRANSMISSION
RS232 TRANSMISSION
