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Copyright © Puretec Pty Ltd 2018
Water Treatment Systems
Troubleshooting Guide
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
1. Unit fails to regenerate
a) Low inlet pressure
a) Verify that the service inlet pressure is a
minimum of 20 psi
e) Regeneration length too short
e) Ensure that the length of regeneration
exceeds 30 minutes
b) Drain line is restricted
b) Ensure that the drain line is free of kinks
c) The brine injector is plugged
c) Clean or replace injector
d) Main diaphragm is torn
d) Replace diaphragm
2. No water coming out the drain during
regeneration.
a) Drain paddle does not open
a) Turn timer knob to at least 30 min
b) Drain paddle does not open
b) Replace timer head assembly
c) Main diaphragm is torn
c) Replace diaphragm/valve
d) Body stem assembly switches continuously
d) Check minimum operating pressure; refer
to installation requirements
3. Hard water to service
a) The bypass valve is open or faulty
a) Close bypass valve
b) No salt in the storage tank
b) Add salt
c) Not enough water in the storage tank
c) Verify that the safety float is properly set
d) Unit fails to draw brine
d) See Possible Cause #6
e) Excessive water usage
e) Check regeneration frequency
f) Unit not regenerating
f) See Possible Cause #1
g) Loss of resin
g) See Possible Cause #4
h) Change in raw water hardness
h) Test water hardness, Contact Puretec with
results
i) Leak at the distributor tube
i) Verify that the distributor tube is seated
correctly and is not cracked
j) Mixing valve open
j) Reduce mixing valve opening
k) Decreasing exchange capacity resin
k) Clean or replace resin bed
4. Excessive salt usage
a) Excessive water in storage tank
a) Verify that the float is properly set
b) Regeneration is taking place too frequently
b) Verify water usage matches system size
and salt dosage
c) Faulty safety float
c) Replace safety float
5. Loss of Resin
a) Faulty air check in storage tank
a) Clean or replace air check
b) Leak at the distributor tube
b) Verify that distributor tube is seated cor-
rectly and is not cracked
c) Lower and/or upper distributor damaged