13
Trouble Shooting Guide
Phenomenon
Reason for problems and handling guideline
Power background
light mot on displays
nothing
Ensure power cord is connected to an electrical outlet
Back light is mot on
and nothing get
displayed when
generating
1.Water pressure too low, the machine does not work correctly,
operator installs additional water pump.
2.Check for correct installation of filter cartridge. The machine
does not work when filter cartridge is misplaced.
Unfold the bent part of the water supply hose.
Ionized water or pure
water come out dirtily
1.Maybe it is time to replace filter cartridge? (Filter cartridge
can be bought in distribution agencies)
2.Is the tap only half on? Please let more water flow out from
the tap.
3.Is water supply line frozen? Defrost the water supply line
before using. Is the indicator light for cleaning required on?
Please perform cleaning.
Electrolyzed alkaline
water appears to have
white colored stain
Alkaline ionized water is usually white color after being
generated. This is due to the air bubbles formed as a result of
reaction with electrolysis. It will turn into transparent in a short
while and is perfectly safe for drinking.
1.The white floating object is a crystal formation(the solid form
of calcium) which reaction of Calcium ion and Carbon
Dioxide in the air generates. It is perfectly safe for drinking.
2.The thin layer that can be seen is the solid form of Calcium.
Please use vinegar to clean it.
Container for storing
alkaline water shows
white floating object
or develops thin layer
on its inner wall
Not using the ionizer
for long period of time
Alkaline water flowing
out from alkaline faucet
becomes slower and
slower
Maybe gradual formation of Calcium crystal in hose blocks the
water outlet, which makes the water flow-out become slower
and slower. Please consult with a professional to clean inner
hose or purchase special filter cleanser for the ionizer from our
company.
Please ensure the power cord is unplugged. Remove water
separator and filter device from the purifier.
