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TROUBLESHOOTING
SOLUTION
CAUSE
SYMPTOM
Poor Connection
Verify that both ends of the power cord
are plugged in
Power Outage
Reset power
Error Code:LO
Clean the filter
Clear the blockage
Filter is Dirty
Air Inlet or Outlet is Blocked.
Diaplay is Blank
No
AirFlow
Error Code:E4
Error Code:E1
Problem with Pump
RoomTemperatureis
below 2
℃
Humidity Sensor or
Communication Error
Check to ensure that the sensor wire is
connected at both ends, if no issues are
visible, the sensor may be faulty.
Verify that the pump is properly installed
and functioning. If so, unplug the unit for
two minutes, then restart.
Increase the room temperature so it is
within operation range (above 2
℃
),If
error still display,check sensor.
Error
Code:HI
RoomTemperatureis
above 45
℃
Decrease the room temperature so it is
within operating range (below 45
℃
),If
error still displays, check the sensor.
E5 Error Code
Refrigerant Leak
Contact Your Installer for Assistance.
DEHUMIDIFIER STORAGE
If the unit will be stored for an extended period of time, complete the
fllowing steps:
Turn off the unit and allow it to to dry.
Clean out the pump reservoir.
Wrap and secure the power cord.
Cover filter mesh.
Store in clean, dry space
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LIMITED WARRANTY
All warranty benefits apply to the original owner only. Warranty cannot be transferred or
assigned.
1 YEAR (FROM DATE OF PURCHASE):
PureAiro warrants the dehumidifier will operate
free of defects in workmanship and materials. At it's discretion, PureAiro will repair or
replace any malfunctioning components, free of charge (excluding transportation costs)
3 YEARS (FROM DATE OF PURCHASE):
PureAiro warrants the refrigeration circuit
(compressor, condenser and
evaporator) will operate free of defects in material or
workmanship. At it's
discretion, PureAiro will replace defective parts,including factory labor
or refrigerant. This does not include transportation.
5 YEARS (FROM DATE OF PURCHASE):
PureAiro warrants the compressor, condenser,
and evaporator will operate free
of any defects in material or workmanship. At it's
discretion, PureAiro will repair or replace the defective parts. This does not
include labor,
transportation, or refrigerant.
CUSTOMER RESPONSIBILITIES:
In order to take advantage of the warranty service, the
customer must do the
following:
Customer must provide normal care and maintenance (including, but not limited to
cleaning filters, coils and pumps)
If customer cannot return unit to certified repair center, all costs associated with freight
shipment are borne by the
customer. In addition, all duties related to freight shipments,
including but not limited to palletizing, wrapping, labeling,and pickup are associated with
customer.
If shipped, customer is responsible for all risk of loss or damage.
PUREAIRO WARRANTY STEPS:
Once received goods,customers must log in www.pureairo.com to fill out the warranty
Registration form and submit to PureAiro company. We will receive your purchasing and
installation information and save it.
If no warranty registration is sent to us, warranty period will begin the day the shipment
left the warehouse. Please be sure to record serial # and date of installation. You will
need this information to receive the RA number.
If warranty service is necessary, customers must contact PureAiro Tech Support by
[email protected] or local technical service phone to receive a Return Authorization
(RA number). Once an RA has been issued, customers should bring the unit to a certified
repair center. PureAiro wil arrange the shipping to bring the unit back to the Alorair
warehouse (at the
expense of the customers) if customers are not available.
After the unit has been received by PureAiro (whether at a repair center or the
warehouse), PureAiro will have an initial
inspection. If it is determined to be invalid
warranty claim (see exclusions below), customers have to pay for all
associated repair
costs and shipping costs for units repair.
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Removal and re-installation of unit is the sole responsibility of owner.
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PureAiro
WCD 85C
