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9
CustomerService
@
GQBrands.com
GQBrands.com
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
Question: “One of my trampoline ladder
legs has broken” or “A part is damaged,
how do I replace it?”
Answer: If you are still within your warranty
period (90 days from initial purchase) You
should contact customer service. You can
also purchase select replacement parts at:
www.purefun.net
Question: “I had a part missing from my
box” or “something was damaged during
assembly, can you send it to me?”
Answer: If it has been 30 days or less from
the date of your initial purchase, you can
contact customer service for a
replacement part to be issued.
Question: “The steps of the
trampoline are uncomfortable when I
step on them, what can I do?”
Answer: The steps might be upside
down. Make sure that the pattern and
flat surface is facing up to make sure
climbing is comfortable and safe.
Thank You Coupon!
As a way of saying thank you for purchasing one of our products, here is a 10% OFF coupon for your next
purchase at
www.PureFun.net
Use Code: GQBRANDS10 at Checkout