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FREQUENTLY ASKED QUESTIONS
• Question: “The foam padding or mat is
damaged, what should I do?”
If you are still within your warranty period,
you should contact our customer service
department. You can also purchase
replacement parts from our website:
www.PureFun.net
• Question: “I had a part missing from
my box” or “something was damaged in
shipping, can you send it to me?”
Answer: If it has been 30 days or less from
the date of your initial purchase, you can
contact customer service (info below) for a
replacement part to be issued.
• Question: The trampoline is not resting
completely flat. What can I do?
If the trampoline is not flat, then there is too
much tension on the fittings of the tubes.
Press the trampoline diagonally, or bend a
bit of the leg that doesn’t touch the ground
to level all legs. (See Fig. 1 and Fig. 2 )
