Question:
“The monitor is not working, what can I do?”
Answer:
IN MOST CASES WHERE THERE IS AN APPARENT FAILURE OF THE MONITOR, IT IS
DUE TO THE IMPROPER ATTACHMENT OF THE CABLE CONNECTION. PLEASE ENSURE THAT
THE PLUG IN THE REAR OF THE MONITOR IS SECURE. YOU SHOULD ALSO MAKE SURE
THAT THE BATTERIES ARE IN WORKING ORDER.
Question:
“Is there any maintenance I need to do for my Stepper?”
Answer:
YOU SHOULD ALWAYS DOUBLE CHECK TO MAKE SURE ALL YOUR BOLTS ARE
TIGHT AND SECURE, ENSURE THAT THE HYDRAULIC CHAMBERS ARE NOT LEAKING, AND
THAT THE STRETCH CORDS ARE SECURE IN THEIR HOUSING BEFORE BEGINNING USE. TO
CLEAN THE METAL AND PLASTIC COMPONENTS, A GENERAL HOUSEHOLD CLEANER CAN
BE USED, BUT PLEASE BE SURE TO FULLY DRY THE STEPPER AND FOOT PLATES BEFORE
USE. NEVER USE ANY KIND OF POLISH OR LUBRICANT ON THE FOOT PLATES.
Question:
“Something was missing from the packaging,” “I need to purchase a replacement Stretch
Cord or other part” or “I discovered a damaged piece. What should I do?”
Answer:
CONTACT CUSTOMER SERVICE AT: [email protected] or by calling
888-498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER CONFIRMA-
TION AVAILABLE TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU MUST REPORT
MISSING PIECES WITHIN 30 DAYS FROM DATE OF PURCHASE. PLEASE BE AWARE THAT
UNDER OUR LIMITED WARRANTY, FOR SOME PARTS WE REQUIRE A PICTURE OF THE DAM-
AGED ITEM AND/OR RETURN OF THE ITEM TO OUR QUALITY CONTROL OFFICE FOR RE-
VIEW.
FREQUENTLY ASKED QUESTIONS
