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TROUBLESHOOTING

If you are having problems with your humidifier, see if one of the solutions 
below can resolve the problem before contacting the manufacturer.

Problem

Solution

No mist coming out

Power plug:

 Unplug and then try again.

Power failure:

 When power returns, try again.

Tank installation:

 Ensure tank is attached properly.

Dirty ultrasonic disk:

 Clean disk (see pg. 8)

Abnormal mist

Excessive water:

 Pour out extra water.

Residue inside tank: 

Wash tank and try again.

Dirty ultrasonic disk

: Clean disk (see pg. 8)

If you use hard water, replace with softer water.

Bad/strange smell

Unit is new: 

Clean water tank as instructed, then 

use after air drying

Poor maintenance or dirty water:

 Clean 

humidifier thoroughly, and fill with fresh water.

White dust is forming on

nearby furniture

Hard water may deposit a certain of dust:

 Dust 

in the air also settles because of added humidity 

in the room. Use distilled water if it persists.

Unit shut off automatically

No or low water:

 Unplug unit and refill tank.

Mist is accumulating

around the unit

Saturation of humidity:

 Lower mist control 

setting.

Unit not level and water is accumulating: 

Unplug and place on level surface. 

Point mist nozzle away from objects:

 Raise unit 

on a water-resistant level surface 2-3 feet off of 

floor.

Unit making a loud noise

Unit must be placed on a flat, level, hard 

surface:

 Make sure it is NOT placed on a soft or 

absorbent surface.

Indicator light is flashing 

from blue to red to blue

Unit is running low on water: 

Refill the water 

tank with fresh water.

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