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WARRANTY TERMS & CONDITIONS

IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY 
TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY

This Limited Warranty gives you specific legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. The 

disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law For 
a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant 
consumer advisory service

1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE

Pulse-Eight Limited (“Pulse-Eight”), 8-12 Alder Hills, Poole, BH12 4AL, UK, warrants to the owner of the enclosed product that the product 
contained in this box (“Product”) will be free from defects in materials and workmanship for a period of three years from the date of delivery 
following the original purchase (the “Warranty Period”), or if this product has been professionally installed, the warranty start date is from 
the date your installer purchased the item, not your system commissioning date Please check with your installer for their purchase date If 
the Product fails to conform to this Limited Warranty during the Warranty Period, Pulse-Eight will, at its sole discretion, either (a) repair or 
replace any defective Product or component; or (b) accept the return of the Product and refund within 45 days of return the money actually 
paid by the original purchaser for the Product Repair or replacement may be made with a new or refurbished product or components, at 
Pulse-Eight’s sole discretion

If the Product or a component incorporated within it is no longer available, Pulse-Eight may replace the Product with a similar product of 
similar function, at Pulse-Eight’s sole discretion This is your sole and exclusive remedy for breach of this Limited Warranty Any Product 
that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer 
of ninety (90) days from the date of delivery or the remaining Warranty Period This Limited Warranty is transferable from the original 
purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer

2. TOTAL SATISFACTION RETURN POLICY

If you are the original purchaser 

of the Product and you are not satisfied with this product for any reason, you may return it in its original 

condition within thirty (30) days of the original purchase and receive a full refund If this is a professionally installed product, you must check 
with your installer regarding their own returns policy

3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY

Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Pulse-Eight of the intention to claim by 
emailing support@pulse-eightcom during the Warranty Period and providing a description of the alleged failure, and (b) comply with Pulse-
Eight’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to Pulse-Eight for 
repair or replacement Pulse-Eight will have no warranty obligations with respect to a returned Product if it determines, in its reasonable 

discretion after examination of the returned Product that the Product is an Ineligible Product (defined below). Pulse-Eight will bear all costs 

of return shipping to the owner, except with respect to any Ineligible Product, for which the owner will bear all shipping costs

4. WHAT THIS LIMITED WARRANTY DOES NOT COVER

This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products 

that have been subject to: (a) modifications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation, 

testing, or use not in accordance with the Installation Guide or other instructions provided by Pulse-Eight; (c) abuse or misuse of the Product; 

(d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning, 
fire, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries unless damage is due to 

defects in materials or workmanship of the Product, or software (even if packaged or sold with the product) Pulse-Eight recommends that 
you use only authorized service providers for maintenance or repair Unauthorized use of the Product or software can impair the Product’s 
performance and may invalidate this Limited Warranty Pulse-Eight does not warrant that operation of the Product will be error-free or 
uninterrupted or that the Product will in every case process all data correctly

Содержание neo:4Pro

Страница 1: ......

Страница 2: ...ion 5 Panel Descriptions 6 Infrared Blaster Cable Pack 8 Neo Lite Receiver 8 Installation 9 IR Receiver And Transmitter Ports 12 Wiring Guidelines 13 Neo Web Interface 14 Monitoring Portal 24 EDID Man...

Страница 3: ...080p 60 4 4 4 up to 70 meters 230 feet With CEC control and support for multiple video control methods the neo 4Pro is the uncompromising solution for residential and commercial installations The Puls...

Страница 4: ...to Source Yes IR Receiver Port 3 5mm 5V stereo jack IR Transmitter Port 3 5mm 5V stereo jack Ethernet Ports 1 x RJ45 control only Available On Internet Yes thru the Pulse Eight s Remote Monitoring Por...

Страница 5: ...als or chemicals Having them in your electronic device can sometimes cause a signal error or degradation to the internal chips and circuitries Because we cannot accurately predict how or when they can...

Страница 6: ...No network cable is connected AMBER Flashing It discovers the IP address AMBER Solid The network has the IP but cannot ping the router GREEN Flashing The network cannot reach the internet GREEN Solid...

Страница 7: ...connect the power Ethernet Connect to network Required for connection to Web Interface Third Party Control and Cloud Remote Monitoring Portal Global IR Used for a control system to be able to see all...

Страница 8: ...being received IR Receiver RX The IR Receiver port black can used to distribute IR signals back to the matrix when connecting an IR Receiver IR Flasher TX The IR Flasher port grey is used to control t...

Страница 9: ...ompatible IR Flasher Emitter Transmitter cable to the IR Out port grey on the matrix and the IR bud placed over the source device s IR window 1 Connect the appropriate category cable Cat6 or higher re...

Страница 10: ...sink devices e g TVs directly via high speed HDMI cables Note Can also be used in conjunction with a Pulse Eight neo HDMI Extender Set sold separately for reaching further distances Connecting The HDM...

Страница 11: ...before it begins its initialization sequence Note The initialization process takes between 20 seconds and up to 2 minutes However it is possible that a rmware update may be available the rst time the...

Страница 12: ...o that HDBT output e g if the matrix is routing video from HDMI In 2 on to HDBT out 5 then the any IR signal received by the neo Receiver attached to HDBT port 5 will be routed and blasted out the mat...

Страница 13: ...13 WIRING GUIDELINES This is an example of a wiring diagram of the neo 4Pro...

Страница 14: ...he Web Interface to configure the matrix according to the installation s requirements The Web Interface can be accessed using a computer connected to the same router network as the matrix and by visit...

Страница 15: ...our Pulse Eight installations remotely in one place For more information refer to the Accessing the Monitoring Portal section in this manual Note If you do not already have an Installer Id then you wi...

Страница 16: ...er s web interface EDID Pro le Drop down menu to select an alternative EDID pro le for the selected Input See the EDID Management section of this manual for more information EDID Details This will bri...

Страница 17: ...lected output from the end user s web interface Source Filtering Toggle switches to select which inputs can be routed to the selected output display Link Status Indicates if the HDBT link is active Re...

Страница 18: ...your installation to identify potential faults The IR Noise Test will check to see if any unwanted IR noise is being received over a sustained period of time for each port Failing this test would ind...

Страница 19: ...All four of these Channels should be below the 40 line Otherwise the cable quality will be marked as Poor Also all four of these Channels should be within 3 of each other for example 35 36 35 34 Othe...

Страница 20: ...ther details It is possible to add the neo 4Pro matrix to your Alexa smart home setup in order to control the attached Sink and Sources using voice commands 1 Install the neo Alexa skill from Amazon o...

Страница 21: ...l does require a persistent network connection Discovery Tool You can download a discovery tool from your monitoring portal at http monitoring pulse eight com this program will run on Windows 7 or new...

Страница 22: ...ide button then enabling this function allows you to use a combination of keys on the remote instead to achieve the missing function IR Control IR Activity A useful test for IR activity The panel list...

Страница 23: ...urrent firmware version installed You may be asked for this information if you request support It also details the firmware versions for the HDBaseT components transmitters and connected receivers in...

Страница 24: ...etails including your Installer ID Under the My Installs tab you can add projects and assign your installed systems in order to easily access and monitor certain installations To create an install cli...

Страница 25: ...25 Once created you will then be able to assign systems to the install by clicking the Add button in the Products section This will then bring up a page with a dropdown menu to select a system...

Страница 26: ...t Uptime System Status Inputs System Status Outputs External Network Details Local Network Con guration System Commands Reboot Function My Products Under the My Products tab all your assigned Pulse Ei...

Страница 27: ...updates available for the system There is also a toggle switch to turn on Hot x Updates whereby updates are delivered automatically to the system Installation Report displays all crucial information...

Страница 28: ...support the resolutions supported by all the displays connected to the outputs Clone Display Copies the same EDID as TV attached to the output X UltraHD 4K 1080p 720p It sets the EDID to support 4K 1...

Страница 29: ...K that is then distributed to all connected displays Any legacy display supporting up to 1080p only will likely display an error or no picture When this occurs it is possible to use a separate 4K Down...

Страница 30: ...t TMDS clock of 340 MHz which is equivalent to 10 2 Gbps Any video format above this datarate such as 4K 60Hz 4 4 4 or 4K 60 HDR is not supported Picture snow HD noise signi es a failure to fully esta...

Страница 31: ...ighting and plasma screens may also interfere with IR signals Infrared Not Functioning 1 Make sure to use the compatible IR asher receiver for this video matrix 2 Check and see if the LED beside the I...

Страница 32: ...ts 2 year return to base for repair BRONZE IR Cables Brackets and our Tech Tools 1 year advanced replacements Pulse Eight Current Product Within the advanced replacement warranty year s 1 Contact supp...

Страница 33: ...nded in coverage for any such transfer 2 TOTAL SATISFACTION RETURN POLICY If you are the original purchaser of the Product and you are not satisfied with this product for any reason you may return it...

Страница 34: ...connected to your product may change from time to time Without limiting the generality of the disclaimers above all product information is provided for your convenience as is and as available Pulse e...

Страница 35: ...35 NOTES...

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