Appendix A: Technical Support
If you have any questions related to the Sigma Tile, these instructions and/or any aspect of the Sigma
Tile Workshop Guide or Quick Start guide, you can post your questions in the following Community
Page:
o
https://community.thingworx.com/groups/sigma-tile
If you have any questions related to the ThingWorx Manufacturing Apps (installation, configuration,
capabilities), we invite to check our ThingWorx User Community page at the link below. You will be able
to search and view posts from other participants of this Early Access program, from PTC Subject Matter
Experts. You will be able to ask questions, share your lessons learned and provide feedback.
o
https://community.thingworx.com/groups/kinex-for-manufacturing
If you already a PTC customer, you probably already have an account
If you do not have an account, you will first have to login on the top right end
side of the page
If you have any questions related to the KepServerEX, check the Kepware Technical Support page:
o
https://www.kepware.com/en-us/support/technical-support/
Appendix B: Connecting to a HooToo to establish a local network
To demonstrate the Sigma Tile while traveling, for example, at a customer site, we recommend you
establish your own local network in advance using a HooToo Trip Mate Nano.
Note: Your phone will be used to establish internet connectivity. Ensure you have data access enabled.
1.
Follow the directions that came with the HooToo to connect it to your phone’s Wi-Fi hotspot.
2.
Identify which Wi-Fi network corresponds to your HooToo.
3.
Connect your Sigma Tile to your HooToo network as described in Step 4 above
Appendix C: Updating your Sigma Tile with the latest software
To ensure you have the latest code on your Sigma Tile, you can update the Raspberry Pi software and
the Sigma Tile scripts from the GitHub repository with these additional steps:
a.
Use the IP address to SSH into the Pi.
or
Use the mouse and keyboard to access the command line of the Raspberry Pi.
user: pi
password: raspberry
i.
Change to the directory that hosts all of the code: cd mfg-tile/
ii.
Pull down the latest code from the repository: git pull
iii.
Make sure the launcher is executable: chmod +x launcher.sh
b.
Restart your Raspberry Pi: sudo reboot now
c.
In 15-30 seconds, you should see its IP address scroll across the screen.
