6 Additional
Information
The remainder of this document will provide you with information on external device
compatibility, technical support, PSYONIC’s Limited Warranty, return policy, and regulatory
compliance.
6.1 External Device Compatibility
The Ability Hand is designed to be compatible with most third party prosthetic devices and
control systems.
Please contact PSYONIC for an updated list of all supported devices, as work is being done
to ensure complete and enhanced portfolio coverage.
Please note that due to its advanced, powerful motors, the Ability Hand operates best with
the PSYONIC Power Pack batteries. Third party batteries will cause the Ability Hand to
perform sub-optimally.
6.2 Technical Support
For users: If you experience any issues with your Ability Hand, please contact your
prosthetist and describe the issue in detail. Your prosthetist may be able to immediately
assist with any common issues.
For Clinician/Prosthetist: You can contact us via email at [email protected] or call us at
1-888-PSYONIC (779-6642) for further assistance. Technical support can be reached on
extension 4. Our support hours are from 9:00 AM CST to 7:00 PM CST.
6.3 PSYONIC Limited Warranty
PSYONIC provides each Ability Hand user with the most durable commercially available
bionic hand. However, problems may still arise during the use of the Ability Hand. If the
Ability Hand was delivered under a condition that fits the warranty or lost functionality that
falls within the warranty conditions, prompt response and action will be conducted.
Every Ability Hand includes a two-year limited warranty. Each Ability Hand is registered
under our limited warranty by your prosthetist as part of the fitting process.
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