6.7 “Unidenti
fi
ed USB Device” Displayed When Docking NEO
• If the switch is in the modem position, the modem driver is not
installed properly. Re-install the modem driver.
• If the switch is in the USB position, re-install the driver for the
USB-connected
device.
6.8 Cradle Modem Does not Establish a Connection with
a Remote Modem
• Verify the USB/Modem switch is in the modem position.
• Verify the RJ11 phone cable is properly attached to the cradle
and the wall phone jack.
• Verify the Dialup connection is con
fi
gured properly as
described on pages 7-9.
• Verify the phone line is functioning properly by connecting a
conventional telephone to the phone line and establishing a
connection with another phone number.
7. Maintaining The PX3008
Important: Do not immerse the unit in water.
• Use only mild detergent or soapy water on a slightly damp cloth
to clean the PX3008.
• Avoid abrasive cleaners, solvents, or strong chemicals for
cleaning. The plastic and stamping is partially soluble in
oils, mineral spirits and gasoline. They slowly decompose in
strong alkaline solutions.
12
Psion Teklogix PX3008 Cradle Modem User Manual
11
Psion Teklogix PX3008 Cradle Modem User Manual
• To clean ink marks from the label, use isopropyl alcohol.
8. Support Services & Worldwide Of
fi
ces
Psion Teklogix provides a complete range of product support
services to its customers worldwide. These services include
technical support and product repairs.
8.1 Technical Support
For technical support in North America:
Call Toll Free
+1 800 387 8898 Option 3, or
Direct Dial
+1 905 813 9900 Ext. 1999 Option 3
For technical support in EMEA (Europe, Middle East and Africa),
please contact the local of
fi
ce listed in the following website
below:
www.psionteklogix.com/EMEASupport
For technical support in Asia, please send your request through
Teknet:
www.psionteklogix.com/teknet
Technical Support for Mobile Computing Products is provided
via email through the Psion Teklogix customer and partner
extranets.
To reach the website, go to
www.psionteklogix.com
, and click on
the appropriate Teknet link on the home page. Then click on the
Login
button or the
Register
button, depending on whether you
have previously registered for Teknet. Once you have logged in,
search for the
Support Request Form
.