Issue
Possible Cause
Solution
Remote control not
working
Battery is low or missing.
Replace the battery. Make note of the correct polarity before inserting the
battery.
Audible distortion in
playback
Interconnect cable from source device to VS21
is too long.
Use a shorter interconnect cable.
No Bluetooth playback
I. There is no connection between the VS21
and the Bluetooth-enabled device.
I. Pair/connect your Bluetooth-enabled device as described in the
CONTROLLING
section.
II. Bluetooth-enabled device is paired but there
is still no playback.
IIa. Bluetooth-enabled device must be paired/connected again.
IIb. You are out of range (beyond 10 m).
IIc. Set the volume on the Bluetooth-enabled device to max level.
IId. Increase the volume of the VS21.
IIe. Make sure that any device that may cause interference, such as a WiFi
router or laptop, is not setup in direct proximity to the VS21.
IIf. Disable the WiFi signal on your Bluetooth-enabled device to avoid
further interference.
IR Remote Learning not
working
Unsupported remote control
IR Remote Learning may not be compatible with all remote controls.
PROTECTING YOUR INVESTMENT
For long lasting enjoyment of your PSB product, you should respect their limits and avoid excessive volume levels for music or movie playback. Excessive
volume levels can damage all types of speakers.
If your speakers are pushed to excessive volume levels, they could be driven into “clipping”, which may result in severe and/or permanent damage. If
listening to your speakers at loud levels, listen carefully for any signs of harsh, distorted midrange and diminishing precision – if detected, turn the volume
down immediately.
NEVER TEST PEAK LISTENING LEVELS OF YOUR SPEAKERS BY TURNING THE VOLUME TO THE MAXIMUM LEVEL.
CARE AND CLEANING
For safe, sanitary use, it is essential to maintain and clean your speakers periodically. However, excessive cleaning may cause damage and jeopardize the
longevity of the product. When not in use, avoid storing in extreme hot or cold temperatures and humidity, and avoid exposure to liquids.
I.
Packaging
We highly recommend retaining all product packaging for any necessary transporting. To transport, carefully place the soundbar into its original
packaging and close each panel.
II.
Cabinet Care
PSB cabinets have varying materials and finishes, including wood veneers, vinyl, anodized aluminium and high gloss, and should be treated with
the same care you would with similar finishes such as on furniture. Dust lightly with a soft cloth, avoiding abrasive materials that will cause
permanent damage to the cabinet. If necessary, wipe carefully with a cloth slightly dampened with water-based cleaner to remove heavy soil.
III.
Drivers and Port Care
During light cleaning, avoid touching speaker diaphragms as it could cause permanent damage to the tweeter and/or drivers. To clean the driver
ports, we suggest using a lint-free cloth.
ENVIRONMENTAL PROTECTION
At the end of its useful life, this product must not be disposed of with regular household waste but must be returned to a collection point for the recycling
of electrical and electronic equipment. The symbol on the product, owner’s manual and packaging, point this out.
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