PROZIS silentia day, Руководство пользователя

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The services provided by Prozis in order to repair or fix any
fault or malfunction resulting from the verification of any of the
aforementioned excluded situations will be subject to payment of
labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product
during transportation to Prozis. This warranty will be void if the
returned product arrives with labels or stickers that have been
removed, damaged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to
usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer
service via the communication channels provided on the Prozis
website, and follow the provided instructions and recommendations.
Send back the product inside its original packaging, including all
accessories and documentation, to the following address:
PROZIS
Rua do Cais nº 198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their
customer service communication channel at www.prozis.com/support.
Any claims made regarding this warranty will only be valid if proof
of purchase is presented by the original customer. This proof of
purchase may be the original invoice or receipt, as long as it includes
information regarding the date of purchase and the product’s model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties.
This warranty does not apply to any repairs, or damage caused directly
by such repairs, that have impacted or caused the damage that is the
subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal
product use.
2. Cracks, dents, scratches, and other types of superficial damage
that only affect the product’s appearance.
3. Any malfunction caused by inappropriate use of the product that
does not comply with user manual instructions.
4. Use and storage of the product not complying with user manual
instructions.
5. Opening of the product by a third party who is not authorized to
proceed to its repair.
6. Altering or changing parts or components, whether internal or
external.
7. Damage caused by battery leakage resulting from the breaking of
any of its components, or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to
the production or design of the product.
9. Use of the product in the context of a business, occupation or
commerce.
10. Malfunction due to use that does not comply with the technical or
security norms in force, or with user manual instructions.