10
CHAPTER 5 FREQUENTLY ASKED QUESTIONS
Symptom
Cause
Measures
Boot failure
Low battery.
Reuse battery after charging.
Plug of external power
source is not inserted
properly.
Pull the plug and reinsert it
in proper place.
Battery life expires.
Replace with new battery.
IR image is
not clear.
Lens have misted up or been
polluted.
Clean lens with specialized
equipment.
Visible light
image is not
clear.
Surrounding environment is
too dark.
Provide lighting.
There is vapor in front of
visible light or the visible
light is polluted.
Clean the front-end of
visible light with specialized
equipment.
Temperature
measurement
is inaccurate.
Set the relevant parameters
for temperature
measurement incorrectly.
Change parameter setting
or restore the default
parameters directly.
Long time no calibration
To ensure accurate
temperature measurement
result, we recommend you
to send back the thermal
camera for calibration once
a year.
