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25.
Troubleshooting
A.
I can’t connect with my Pronto.
1)
First check in your iPhone settings if Bluetooth is turned on.
2)
If point 1 is not working check if any other devices are not connected
with the Pronto by turning off the Bluetooth in the settings of the other
devices.
3)
If the above is not working open the battery door of the Pronto for about
5 seconds and close the lid again or press
the reset button of the Pronto
device
for more than 5 seconds. Now you should be automatically
connected with the Pronto.
4)
In case that last step is also not working it might be possible that you
need to update your Pronto device. You can do this by following the
steps as instructed in chapter 21 ‘Update Pronto Software’.
B.
I don’t find the brand name of my device in the list of devices
1)
Make sure that you selected the correct device type, e.g. when you want
to add a Blu-ray player make sure you don’t tap DVD player instead.
2)
In case the above step is not working tap ‘Can’t Find My Brand’
(1)
and
enter your ‘Email’, ‘Brand’ and ‘Model’
(2)
and tap ‘Send’
(3)
.
You will be notified if your device can be added and when your device
has been added to our database.
(1)
(3)
(2)
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