Promise SUPERSWAP 1600 Скачать руководство пользователя страница 31 | Manualshive

Страница: 31 / 36

background image

Chapter 3: Troubleshooting

25

Contact Technical Support

Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.

If you decide to contact us, please have the following information available:

•

Product model and serial number

•

BIOS and driver version numbers

•

A description of the problem / situation

•

System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.

Technical Support Services

United States

Europe, Africa, Middle East

Promise Online™ Web Site

Promise Online™ eSupport

http://www.promise.com/support

(technical documents, drivers, utilities, etc.)

https://support.promise.com/support

(online request form)

E-mail Support

[email protected]

Fax Support

(408) 228-1097 Attn: Technical Support

Phone Support

(408) 228-1400 option 4

If you wish to write us for
support:

Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA

E-mail Support

[email protected]

Fax Support

+31 (0) 40 256 9463 Attn: Technical Support

Phone Support

+31 (0) 40 235 2600

If you wish to write us for
support:

Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands

«
...
29
30
31
32
33
...
»

Содержание SUPERSWAP 1600

Страница 1: ...SUPERSWAP 1600 USER MANUAL Version 1 0a...

Страница 2: ...contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential...

Страница 3: ...receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult Promise T...

Страница 4: ...SuperSwap 1600 User Manual iv...

Страница 5: ...the Enclosure 6 Sequential Startup Option 10 Hot Swap Drive 10 Install a Disk Drive 11 3 5 inch Drive 11 2 5 inch Drive 13 Install Drive Carrier into Enclosure 16 Remove a Disk Drive 17 View SuperSwa...

Страница 6: ...SuperSwap 1600 User Manual vi...

Страница 7: ...ts chapter task lists and cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints...

Страница 8: ...ssle of opening and closing your computer cabinet Figure 1 SuperSwap 1600 Front View SuperSwap 1600 accepts only Serial ATA and SAS disk drives It does not support Parallel ATA or SCSI disk drives Whe...

Страница 9: ...Features Supports 1 5 Gb s and 3 0 Gb s SATA disk drives Supports standard 7 200 rpm and 10 000 rpm SATA disk drives Supports standard 10 000 rpm and 15 000 rpm SAS disk drives Combine with Promise S...

Страница 10: ...If you plan to install your current 3 5 inch 1 5 Gb s SATA drives into the SuperSwap enclosure check the clearance above the SATA data power connector See Figure 3 If the clearance is at least 1 3 mm...

Страница 11: ...able SATA II compliant 6 pin to 6 pin Daisy Chain Cable 4 Screws to attach a 3 5 inch disk drive to the drive carrier 8 Screws to mount Enclosure into PC chassis 2 Keys Product CD with User Manual War...

Страница 12: ...d unplug the power cord 2 Remove the computer cover 3 Identify a free 5 25 inch drive bay and remove any bezel covering it 4 Remove the drive carrier from the SuperSwap 1600 enclosure and set the carr...

Страница 13: ...four screws into the four threaded mounting holes two on each side of the housing assembly Note If you are installing more than one SuperSwap 1600 into the same computer chassis install the other Sup...

Страница 14: ...to the second enclosure and so on as shown above This arrangement makes it easy to remember which drive is on which channel when you replace or reassign the drives 9 Connect the 3 to 3 pin SMBus cable...

Страница 15: ...d You can daisy chain up to eight SuperSwap 1600 enclosures 11 Connect one of your computer s internal power cables to the power connector on the back of the SuperSwap enclosure Provide a direct conne...

Страница 16: ...ecommends setting the Sequential Startup on the first SuperSwap to OFF The first SuperSwap is the one with the Management connection to the FastTrak Controller card Hot Swap Drive The Promise SuperSwa...

Страница 17: ...slide the cover off the drive carrier Caution In all other cases before you remove or install a disk drive power down your system and ground yourself Failure to do so may result in damaging the drive...

Страница 18: ...arefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back 3 Install and tighten the four mounting screws to secure the disk drive in the drive carrier 4 Slide...

Страница 19: ...ely as a spare part consisting of the following items 1 bracket 2 short round head screws 1 countersink screw To install the 2 5 inch disk drive you will also use two of the four screws that came with...

Страница 20: ...crews that came with the kit Be sure you install the bracket on the correct side of the disk drive as shown above 3 Carefully lay the disk drive and bracket into the drive carrier Be sure the data and...

Страница 21: ...de of the drive carrier to attach the bracket Do not tighten the screws at this time 5 Carefully turn the drive carrier over and support the disk drive and bracket Install the countersink screw that c...

Страница 22: ...et 7 Slide the cover onto the drive carrier Install Drive Carrier into Enclosure 1 Carefully slide the drive carrier into the housing assembly with the handle turned out all the way 2 As the carrier s...

Страница 23: ...isk drive to the drive carrier 4 Lift the disk drive from the drive carrier 5 For 2 5 inch disk drives remove the bracket from the drive 6 Reinstall the disk drive as described under Install a Disk Dr...

Страница 24: ...disk drives in the SuperSwap enclosure While the LEDs on the front of the SuperSwap 1600 indicate general conditions WebPAM reports specific values The Disk window shows the carrier position in SuperS...

Страница 25: ...ure 1 SuperSwap 1600 has one LED for Enclosure Status and one LED for the disk drive Notes The LEDs function only with the FastTrak RAID Controller They do not function with the SATA150 or SATA300 Con...

Страница 26: ...sk drive is spinning up as the computer is booting Wait for the computer to finish If the computer is fully booted the drive could be Critical and in the process of rebuilding The LED will return to g...

Страница 27: ...case check and correct the power connection to the SuperSwap enclosure Event An Activity LED is steady green Cause This is the normal condition when the computer has fully booted and the disk drive i...

Страница 28: ...hot replace it Disk Drive Replacement If you are replacing a hot swap disk drive you can do this procedure with the PC running To replace a disk drive under any other conditions power down the PC bef...

Страница 29: ...Remove the two mounting screws and lift the bottom cover off the SuperSwap enclosure 4 Remove the two circuit board screws 5 Remove the fan mounting screw 6 Gently lift the circuit board and fan out o...

Страница 30: ...ection the fan blows Install the fan so it blows outward from the enclosure 10 Install the two mounting screws that hold the SuperSwap circuit board in place 11 Install the fan mounting screw 12 Place...

Страница 31: ...el s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States Europe Africa Middle East Promise Online Web Site Promise Online eSupport http www promise com sup...

Страница 32: ...d Germany E mail Support support it promise emea com Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy P...

Страница 33: ...Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end use...

Страница 34: ...ement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a...

Страница 35: ...nd serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the produc...

Страница 36: ...age incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or r...

Отзывы:

Нет отзывов

Похожие инструкции для SUPERSWAP 1600

Бренд: OBERON Страницы: 2

Pleiades USB/LAN

Бренд: Macpower & Tytech Страницы: 18

Бренд: Labconco Страницы: 81

Бренд: Hartmann Страницы: 8

Бренд: EAW Страницы: 2

Бренд: Akitio Страницы: 8

V6 BlacX Edition

Бренд: Thermaltake Страницы: 16

Бренд: Fantec Страницы: 15

Бренд: Icy Box Страницы: 2

Бренд: CRU Dataport Страницы: 2

Бренд: GAI-Tronics Страницы: 6

Бренд: Hamlet Страницы: 37

Бренд: Icy Box Страницы: 16

Бренд: hager Страницы: 6

Бренд: Aruba Networks Страницы: 2

ARYSTO COLOUR GHH1000H

Бренд: MERLYN Страницы: 10

ST902504BDA101-RK - Replica 250 GB External Hard Drive

Бренд: Seagate Страницы: 2

Бренд: Serial Cables Страницы: 46

Бренды по названию

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Популярные бренды

Загрузить еще бренды