• A claim under the warranty is not enforceable if:
•
the product is not sent back in its original packaging or in adequately secure packaging;
•
it has been modified or repaired by a person or company other than
Promed
or one of
Promed
’s
authorised dealers;
•
the product has been repaired using parts which are not approved by
Promed
;
•
the serial number / LOT number of the product has been removed, deleted, changed or made
illegible.
• For reasons of hygiene, any products which have been exposed to direct contact with a body or with
bodily fluids (e.g. blood) must be packaged in an additional plastic bag before they are sent back. In
this case, a specific note of this situation must be made in the package or in the accompanying
documents.
• For components or products which are replaced during the warranty period, a warranty is only
provided for the remainder of the original warranty period; provided that the product or part
replacement was carried out by
Promed
or one of
Promed
’s authorised dealers.
• The warranty period begins on the day of purchase. Claims under the warranty must be
established within the warranty period. Complaints arising after the expiry of the warranty
period cannot be considered.
•
Under these warranty conditions, the warranty shall only apply if the date of purchase can
be proven by means of a sales receipt or similar.
•
We reserve the right to make technical and visual changes as well as changes to the
features.
• This warranty is only valid and enforceable in the country in which it was purchased by the
original buyer, provided that it was
Promed
’s intention that the product should be offered
for sale in this country. This warranty is also enforceable in any country within the European
Economic Area in which
Promed
has an authorised importer or sales partner. Depending on
each country, specific and differing warranties and guarantees may be applicable owing to the
particular applicable legislation. These legal provisions are neither excluded nor limited by these
warranty conditions. To the extent permissible under national law, the warranty period shall not
be extended, renewed or otherwise affected by any subsequent resale, repair or replacement
of the product.
• The provisions of the UN Convention on Contracts for the International Sale of Goods shall not
apply.
• Our warranty conditions do not affect the seller’s legal warranty obligation.
• To the fullest extent possible under the applicable mandatory legislation, these warranty conditions
constitute your sole and exclusive legal remedy and shall apply in place of any other express
or implied warranty conditions.
Promed
is not liable for any unusual, incidental, punitive or
consequential damages including, but not limited to loss of profits, loss of use, loss of revenue,
costs of replacement equipment or facilities, third party insurance claims, and damage to
property which are the result of the purchase or use of the product or occur owing to a breach
of warranty, a breach of contract, negligence, product defects or any other legal or statutory
circumstances, even though
Promed
was aware of the possibility of such damages.
Promed
is not liable for any delay in warranty claims.
•
Promed
cannot be held liable for any possible translation errors.
• The following information is vital for problem-free processing:
1. Original sales slip/receipt or dealer´s stamp with the date of purchase
2. Defect detected
3. Unit name / type
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arranty
