Warranty & Return Policy
Proluxe warrants all products manufactured
by it against defects in workmanship or
materials from the date of purchase for a
period of 1 year on parts and
warranty applies to only equipment
purchased and used in the United States.
Warranty period shall begin when equipment
ships. Warranty travel will only be covered
for 60 miles.
ALL WARRANTY SERVICE CALLS MUST BE
APPROVED BY PROLUXE. IF THIS
PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE
COVERED. WARRANTY SERVICE WILL BE
PAID ON STRAIGHT TIME, OVERTIME
WILL NOT BE COVERED.
Service Calls
Contact our factory to obtain warranty
service. Proluxe must issue a return
authorization number, and call tag, or find
the name and location of a Factory
Authorized Service Center nearest you.
When calling for service, please furnish the
model number, serial number, and a
description of the problem.
E X C L U S I O N S
The warranties provided by Proluxe DO
NOT apply to the following:
●
Damage due to misuse, abuse,
alteration, or accident.
●
Improper or unauthorized repairs.
●
Submerged in water.
●
Damaged in shipment.
●
Equipment exported to foreign
countries.
Special Order Equipment and
Accessories
Cannot be canceled and are not returnable
unless defective within the terms of this
warranty.
In no event shall Proluxe be liable for
consequential damages arising out of the
failure of any of its products if operated
improperly or caused by normal wear or
damaged by operator abuse.
Limited Lifetime Warranty on
Heating Elements
If replacement is needed, Proluxe will send
the new part at no charge but
be covered unless the unit is still under the 1
year manufacturer warranty.
R E T U R N E D M E R C H A N D I S E
P O L I C Y
Should it become necessary to return any of
the company’s products, the following
instructions must be adhered to: First,
contact our customer service department for
approval and a return authorization number.
Please have the serial number of your item
available at that time. All merchandise must
be shipped freight prepaid by customer or
service agency. Subject to the inspection of
the product by the company, a restocking
charge of 20% of the Net purchased price
paid to Proluxe will be assessed.
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