1.PROBLEM: The modem is not detected by my system
.
Cause
:
The USB port on your computer may be faulty or the modem is not installed correctly.
Solution:
1). Click Start->Settings->Control Panel->System->Device Manager , to check the Universal Serial Bus Controllers
is functioning properly. If not, Pls. Contact your PC distributor.
2). Use another USB port.
2.PROBLEM: The modem driver can not be found on my computer.
Cause:
The modem driver is not installed .
Solution:
Install the driver on the setup CD-ROM.
3.PROBLEM: The modem is detected as unknown device after install the driver on the CD-ROM
.
Cause:
The modem is faulty
Solution:
Pls. contact our service center .
4.PROBLEM: The modem power LED keeps off.
Cause:
The Modem driver is not installed properly or
the USB port faulty.
Solution:
1). Install modem driver on the CD-ROM
2). Check the USB port on your computer.
5.PROBLEM: The modem power LED lights up and link LED
keeps blinking.
Cause:
the ADSL line has not activated or not enough USB bandwidth.
Solution:
1) Unplug other USB devices first.
2) Pls. contact your internet service provider.
7. Troubleshooting
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