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Ego 35
11 WARRANTY
The warranty agreement exists only between RehaTEAM® s.r.l. and its authorised
dealers. For this reason the client may not make warranty claims directly to
RehaTEAM® s.r.l.. The following conditions of warranty are therefore reproduced
solely for information purposes.
General conditions of the warranty
RehaTEAM® s.r.l. provides assistance on its products on the condition that they
have been used correctly and that adequate maintenance has been carried out on
all parts of the wheelchair. The warranty covers all defects in material and
production provided that such defects can be shown to have been caused prior to
distribution of the product to the authorised dealer.
How to validate your rights under the warranty
In order to validate all rights covered under the warranty (on all our products) the
authorised dealer must carry out an inspection, within 7 days of the date of
delivery, on all products received, in order to identify eventual production defects,
and secondly, that if any such production defects are noticed, that they confirm the
same to RehaTEAM® s.r.l. in writing immediately.
RehaTEAM® s.r.l. should also be notified in writing of any defect, which, despite
careful inspection, is identified only after the expiry of the abovementioned period.
Warranty period
On this model of wheelchair RehaTEAM® s.r.l. provides a guarantee of 5 years on
the frame, and 2 years on all other components and accessories, starting from the
date of delivery, excluding those components that are subject to normal wear and
tear during everyday use.
Repair of defects and replacement
The guarantee on defects on contact parts is at the complete discretion of
RehaTEAM® s.r.l., either for the repair of the defect or for the replacement of the
part itself. The authorised distributor in cases of simple repairs may take action
independently to eliminate the defect or bring the defect to the attention of
RehaTEAM® s.r.l. in specific cases.
With reference to our production line that is labelled with the marks PROGEO and
PHYSIO, being these products manufactured to measure and with artisanal and
not industrial procedures, minor imperfections, minor imprecisions on colours and
carbon fibre weaves are not to be considered as defects.
Limits of the warranty
The RehaTEAM® s.r.l. warranty does not cover additional costs (e.g. repair,
packing, labour costs, incidental costs etc...).
The following are not covered by the warranty:
 Damage caused during transportation, not communicated to the transport
company at the moment of delivery.

Repairs carried out by unauthorised dealers or personnel.

Parts subject to wear and tear.

Damage to property or injury to persons caused during use of our products.

Damage caused maliciously or where the buyer is at fault, or resulting from
incorrect or improper use of the product.

Damage caused to the wheelchair, to objects and to persons resulting from
any device or object, which is mounted/added to the wheelchair without
written authorization from RehaTEAM® s.r.l...
Excluded from the warranty is any pretext for indemnity except those expressly
mentioned in the preceding paragraphs of this chapter.
RehaTEAM® s.r.l. does not accept any responsibility for failure to respect or carry
out the conditions agreed in individual contracts, if the following circumstances
have impeded and/or have made it impossible to respect the terms of the contract
itself: embargos, import and export bans imposed on contract products, legal
rulings, strikes, lack of raw materials, accidents, major force or other forces beyond
our control.
RehaTEAM® s.r.l. reserves the right to carry out technical modifications to its
products, which it deems necessary without prior notification.