18
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
ODS/pilot has flame but burner does
not light
Delayed ignition at burner
Burner backfiring during combustion
Slight smoke or odor during initial op-
eration
Dark residue on logs or inside of fire-
place
Heater produces a clicking/ticking
noise just after burner is lit or shut off
White powder residue forming within
burner box or on adjacent walls or fur-
niture
POSSIBLE CAUSE
1. Burner injector clogged
2. Inlet gas pressure is too low
3. Thermocouple leads disconnected
or improperly connected
4. Batteries weak
1. Manifold pressure is too low
2. Burner parts or injector clogged
1. Damaged burner injector
2. Excessive supply pressure dam-
aged regulator
1. Residues from manufacturing pro-
cesses
2. Not enough air
3. Excessive supply pressure damaged
regulator
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
1. Metal expanding while heating or
contracting while cooling
1. Heated vapors from furniture polish,
wax, carpet cleaners, etc. turn into
white powder residue
REMEDY
1. Clean burner (
see Cleaning and
Maintenance
, page 14) or replace
burner injector
2. Contact local gas company
3. Reconnec t leads (
s ee wir ing
diagram
)
4. Replace batteries
1. Contact local gas company
2. Clean burner (see
Cleaning and
Maintenance,
page 14)
1. Clean burner injector (
see Clean-
ing and Maintenance
, page 14)
2. Replace gas regulator
1. Problem will stop after a few hours
of operation.
2. Check burner for dirt and debris. If
found, clean burner. (
See Cleaning
and Maintenance
, page 14)
3. Replace gas regulator
1. Properly locate logs (
see Log
Placement
, page 10)
2. Clean out air holes at burner inlet
Periodically repeat as needed
3. Remove blockage or replace burner
1. This is common with most heaters.
If noise is excessive, contact quali-
fied service person
1. Turn heater off when using furniture
polish, wax, carpet cleaner, or simi-
lar products
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