Zelos
®
Twin 36
EN
Limited Warranty
What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original
purchaser that the product purchased (the “Product”) will be
free from defects in materials and workmanship at the date
of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i)
cosmetic damage, (ii) damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or due to
improper use, installation, operation or maintenance, (iii)
modification of or to any part of the Product, (iv) attempted
service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized
Horizon dealer, or (vi) Product not compliant with applicable
technical regulations or (vii) use that violates any applicable
laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON
MAKES NO OTHER WARRANTY OR REPRESENTATION,
AND HEREBY DISCLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE PURCHASER ACKNOWLEDGES THAT
THEY ALONE HAVE DETERMINED THAT THE PRODUCT
WILL SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive
remedy shall be that Horizon will, at its option, either (i)
service, or (ii) replace, any Product determined by Horizon
to be defective. Horizon reserves the right to inspect any
and all Product(s) involved in a warranty claim. Service
or replacement decisions are at the sole discretion of
Horizon. Proof of purchase is required for all warranty claims.
SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE
REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY
WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN
IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user accepts
all resulting liability. If you as the purchaser or user are not
prepared to accept the liability associated with the use of
the Product, purchaser is advised to return the Product
immediately in new and unused condition to the place of
purchase.
Law
These terms are governed by Illinois law (without regard to
conflict of law principals). This warranty gives you specific
legal rights, and you may also have other rights which vary
from state to state. Horizon reserves the right to change or
modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot
provide warranty support or service. Once assembly, setup
or use of the Product has been started, you must contact
your local distributor or Horizon directly. This will enable
Horizon to better answer your questions and service you in
the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.
com, submit a Product Support Inquiry, or call the toll free
telephone number referenced in the Warranty and Service
Contact Information section to speak with a Product Support
representative.
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.
horizonhobby.com/content/service-center_render-service-
center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number
where you can be reached during business hours. When
sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside
of the shipping carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the
service without notification. Service estimates are available
upon request. You must include this request with your item
submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will
be billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon’s Terms and
Conditions found on our website http://www.horizonhobby.
com/content/service-center_render-service-center.
ATTENTION:
Horizon service is limited to
Product compliant in the country of use and
ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice and at
the sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after
which it will be discarded.
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