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WARRANTY SERVICES
Questions, Assistance, and Repairs:

Your local hobby store and/or

place of purchase cannot provide warranty support or repair. Once as-
sembly, setup or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer your ques-
tions and service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find
information on our website at www.horizonhobby.com.

Inspection or Repairs:

If this Product needs to be inspected or

repaired, please use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a Return Mer-
chandise Authorization (RMA) number. Pack the Product securely using
a shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Repair Request
is available at www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When calling Hori-
zon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of
the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton.

Notice: Do not ship batteries to Horizon. If you have any issue with
a battery, please contact the appropriate Horizon Product Support
office.

Warranty Inspection and Repairs: To receive warranty service,
you must include your original sales receipt verifying the proof-
of-purchase date.

Provided warranty conditions have been met, your

Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.

Non-Warranty Repairs: Should your repair not be covered by war-
ranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost.

By submitting the item for

repair you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website under
the Repairs tab.

Country of
Purchase

Horizon Hobby

Address

Phone Number/ Email

United States

Horizon Service Center
(Electronics and engines)

Horizon
Product Support
(All other products)

4105 Fieldstone Rd
Champaign, Illinois
61822 USA

877-504-0233

[email protected]

United
Kingdom

Horizon Hobby
Limited

Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom