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10.0 Fault Finding
If a problem arises with the Hoist, the Table below will hopefully assists in determining the fault and what actions you can take.
If the fault cannot be found or the fault is found and the action guide does not provide a fix (e.g. – a damaged wire would need
replacement), contact your local Prism Medical UK authorized dealer immediately, a service engineer will be required to repair
the Hoist. Contact details can be found on the last page of this manual.
Fault Action
The Handset has become disengaged
from the Hoist, or the Handset buttons
are not responding.
Refer to the section 4.3 ‘Connecting The Handset To The Hoist’.
If this does not correct the fault, then contact your local authorised dealer
immediately so the hoist can be checked to ensure proper continued operation.
The handset button command is
continuously activated – UP, DOWN, E-
LOWER.
Turn off the Hoist using the OFF switch on the Cover. Contact your local
authorised dealer immediately so that the hoist can be checked to ensure proper
continued operation.
The carry bar of the Hoist does not
move UP or DOWN even when the
handset has been properly connected.
The indicator light on the control panel should be green and show that there is
power. If it is not then press any coloured button on the handset to activate the
hoist and the indicator light should turn GREEN.
If the hoist still does not function, then the batteries may be low and require
charging. Refer to the section 5.5 'Charging The Hoist '. Charge the hoist for at
least one hour and then try to raise/lower the carry bar.
If none of these resolve the fault, DO NOT use the Hoist. Contact your local
authorised dealer immediately so that the hoist can be checked to ensure proper
continued operation.
The Hoist LED’s indicate there is power,
but the Hoist does not operate in the
DOWN direction.
A built-in detector checks the slackness of the lift tape. This may be sensitive.
Apply weight to the carry bar while pressing the DOWN button at the same time.
If this corrects the fault temporarily but not permanently then contact your local
authorised dealer so that the Hoist can be checked to ensure proper continued
operation
The red indicator light on the hoist turns
RED and/or a loud alarm sound is heard
when an individual is raised.
The batteries are low and require charging. Refer to section 5.5 ‘Charging The
Hoist’ and charge the hoist for at least one hour before trying to raise/lower the
carry bar.
If this does not correct the fault then contact your local authorised dealer
immediately so that the hoist can be checked to ensure proper continued
operation.
One side of the lift tape is starting to
fray after continued use.
Contact your local authorised dealer immediately so the hoist can be checked to
ensure proper continued operation.
The hoist does not pass through a track
component such as a turntable or gate.
Refer to the User Manual of the specific piece of equipment in question.
If the recommended solution does not correct the fault, then contact your local
authorised dealer immediately so that the track component and hoist can be
checked to ensure proper continued operation.
10.1 LED Display
Should a problem arise with the use of the Hoist review the table below gives an indication as to the status of the device through
reference to the LED’s shown on the hoist unit .
Find the fault and complete the recommended solution.
If the fault is not found and/or the solution does not correct the problem, contact your local Prism authorized dealer
immediately – contact details are provided on the last page of this manual.
Table 11