TROUBLESHOOTING
8
PROBLEM
SOLUTION
Motor doesn’t start or Blade
doesn’t rotate
• Check to see if the unit is plugged into a working outlet.
• Press the Main Power Button, located on the back of the base; LED lights will flash in
control panel to indicate it is ready if the dial is in PROG PULSE.
• Check Jar is engaged with Base.
Motor doesn’t start
immediately after completing
a previous function
• Blender needs to be off for 5 minutes to cool down after blending on max speed.
• After running any of the other preset functions for two continuous cycles — for example,
Smoothie or Dips — the blender motor needs to cool down for 5 minutes.
Why did the blender stop
working while it was
blending?
• The motor may have overheated.
• If overheating occurs, turn blender off, remove Jar, and wait at least 15 minutes to allow
the motor to cool down or reset.
How can I prevent blender
from overheating?
• Use correct speed: Blender performs better on high speed to pulverize foods and process
thick mixtures.
• Check food amounts: Blending cooked foods like potatoes, rice, or beans create a heavier
than normal load on the blender. Reduce the amount of foods, blend it in batches, and
add a small amount of liquid when needed.
• Filling the Jar in the correct order: Liquids first followed by dry ingredients. Leafy greens,
fruits and veggies, and ice/frozen ingredients last.
• Use Tamper: If ingredients are not freely circulating, the Tamper can be used to help with
the flow of food. While blender is running and with the lid firmly in place, remove
Measuring Cup, insert Tamper through the Lid’s opening, and hold it in one side of the
Jar. As foods travels, it will hit the Tamper, eliminating air pockets and creating a
continuous flow of food through the blade.
Food sticks to Jar and Blade
• Make sure Jar is completely dry before crushing ice, chopping fresh herbs, garlic, onion,
zest, breadcrumbs or nuts and spices. This will help ingredients to blend more uniformly.
• Mixture may be too thick. Add more liquid to the ingredients and/or try using a lower
speed for blending. See page 8 for Hints & Reminders.
Food is unevenly chopped or
blended
• You may be using too much food at once. Try blending in batches for more uniform
results.
Food is chopped or blended
too finely or is too watery
• Try blending for a shorter periods. Use the PULSE function for better control.
Jar is showing scratches or it
looks cloudy
• Blending hard ingredients, including ice and spices, can cause scratches and clouding of
the Jar. This is normal and doesn’t affect the performance of the blender.
Jar is showing stains and/or
discoloration
• Certain foods and spices — such as carrots, tomatoes, curry, spinach and others — may
stain the interior of your Jar.
• Clean Jar thoroughly after blending. Do not store foods in Jar to avoid discoloration.
Foods stop circulating inside
blender
• You may need to add more liquids.
• Press the button of the function you are using or turn dial to OFF.
• Remove Jar from base, use a spatula to move food away from blades. Add more liquid.
• Return Jar to Base, replace Lid, and continue blending.
Can I place hot liquids in my
Blender?
• Your blender is capable of heating soups to a warm temperature, so we do not
recommend adding hot liquids.
Why does my blender smell
like it is burning?
• Although all motors on our High-Power Blenders are tested at the factory, heavy use
will cause further curing of the motor components in new machines. This curing gives off
a burning smell, and while it is typical for this type of motor, the smell will quickly
dissipate after a few heavy uses.
• The motor is designed with a Thermal Protector feature to protect itself from
overheating. If motor should overheat, it may emit a burning smell.
• If overheating occurs, turn blender off, remove Jar, and wait at least 15 minutes to allow
the motor to cool down or reset.
