Troubleshooting Guide for Dispenser Model #900129
Q. The cold water is room temperature.
A. There is a cold water thermostat control mounted to the back of the majority of our
appliances. Simply unplug the power cord of the appliance. Pull the appliance away
from the wall so you have free access to the back. Do not remove anything from the
appliance; simply locate the dial which resembles a gold/brass-colored flathead screw
in the area of the black condenser coil grill. Use a flat screwdriver to adjust the dial
clockwise to cool the water. Do Not adjust this piece more than
¼
turn. Turning the
control too much will cause water to freeze in the appliance’s reservoir and may lead
to other issues.
Q. The water does not dispense from either tap.
A. In most cases, this would indicate an improper seal on the bottle. Your model is an
air pressure over water system designed to force air into the bottle. The air pressure
builds within the bottle to push water into the reservoir of the appliance. If the air seal
is compromised, water will not fill the reservoir causing the LED lights to blink and the
audible chirp alert to sound.
To resolve this, simply secure the hoses and the seal on the bottle. If your probe is
designed to snap on the bottle cap, please call customer service to receive the
upgraded seal and lock probe. Please see video for visual assistance.
Q. Water leaks from the tap.
A. A mineral build up occurs within the tap over time. Water drips from the tap as a
result. Follow the cleaning instructions below to resolve the issue. Click here to view
the cleaning video.
Time Required: 30 minutes.
Need: (1) tablespoon regular bleach
(1) Empty bottle
(1) 2-gallon bucket
