DRAFT
Technical Support
You may require technical support when you have questions about product features, system configuration, or troubleshooting.
Support services are delivered in accordance with your organization's support agreement, end user licenses agreements, and
warranties, either with a Primex Certified Sales and Service Partner or directly with Primex.
Support through Primex Certified Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certified Sales and Service
Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary contact for all
Technical Support inquires.
When contacting Primex Technical Support
Make sure you have satisfied the system requirements listed in your product documentation. Also, you should be at the computer
or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
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Customer ID/Account Name
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Problem description/error messages
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Device hardware information
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Troubleshooting performed before contacting Primex
Primex Technical Support
Hours: 8:00 a.m. to 5:00 p.m CST | Monday through Friday
Phone: 1-262-729-4860
Email: [email protected] | Web: www.primexinc.com/support
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