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Ultimate-4 XL
www.pridemobility.com
I X . B A S I C T R O U B L E S H O O T I N G
What if all the systems on my scooter seem to be dead?
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Make certain that the key is in the on position.
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Check that the batteries are fully charged.
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Push in the main circuit breaker reset button. See IV. Your Scooter.
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Make certain that both T-handle battery harnesses are firmly connected to the rear section and to the battery
terminals. See VIII. Disassembly and Assembly.
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Make sure that the front-to-rear harness is firmly connected to the rear section. See VIII. Disassembly and
Assembly.
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Be sure the power down timer feature hasnt been activated. See VI. Operation.
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Check the 3-amp fuse located on the lower portion of the tiller console. See X. Care and Maintenance for
fuse replacement.
What if my scooter does not move when I engage the throttle control lever?
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When the manual freewheel lever is pushed forward, the brakes are disengaged and all power to the motor/
transaxle assembly is cut.
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Pull back on the manual freewheel lever, turn the scooter off, then back on to return to normal operation.
Any electromechanical device occasionally requires some troubleshooting. However, most of the problems that
may arise can usually be solved with a bit of thought and common sense. Many of these problems occur because
the batteries are not fully charged or because the batteries are worn down and can no longer hold a charge.
DIAGNOSTIC FLASH CODES
The diagnostic flash codes for your scooter are designed to help you perform basic troubleshooting quickly and
easily. A diagnostic flash code will flash from the status LED in the event one of the conditions listed below
develops.
NOTE: Your scooter will not run unless the flash code condition is resolved and the scooter has been
turned off, then turned back on.
FLASH CODE
CONDITION
SOLUTION
(1)
Battery voltage is too low to operate the
scooter.
Check connections between batteries and
controller.
(2)
Motor disconnected.
Check all connections to the motor.
(3)
Motor wiring fault.
Call your authorised Pride Provider for assistance.
(6)
Scooter won’t operate because the
charger is attached.
Unplug the charger power lead from the off-board
charger port.
(7)
Throttle potentiometer fault.
Call your authorised Pride Provider for assistance.
(8)
Internal controller fault.
Call your authorised Pride Provider for assistance.
(9)
Brake fault—your scooter was left in
freewheel mode.
Turn the scooter key to the “off” position, then
push the manual freewheel lever to the drive
position, and restart your scooter.
(10)
Excess voltage to controller.
Check all connections between the batteries and
the controller. If condition persists, contact your
authorised Pride Provider for assistance.