ROADRUNNER 380
©2021 Prestigio
25
7 Troubleshooting
The table below shows typical errors and problems that occur during operation of the device, as
well as their solutions.
Table 4
- Typical errors and solutions
№
Problem
Possible causes
Solution
1
The device does not
turn on
The
battery
is
discharged
Fully charge the battery. When using for
the first time, it is recommended to
charge the battery for at least 1.5 hours
from a car power supply or at least 3
hours from the USB port of your personal
computer (laptop)
2
Unable to take a
photo or video
There is no free
space on the memory
card
Check for free space on the memory card
and free it if necessary
3
Photos and videos
cannot be viewed
The card is faulty. The
speed
and/or
capacity
of
the
memory card does
not
meet
the
minimum
requirements of the
device
Check the memory card to make sure it is
in good condition. Use a memory card
with a read/write speed of at least 10
MB/s and a capacity of 8 to 32 GB
4
When playing back a
video or photo, "File
Error" appears
The card is faulty
Delete the file because it was corrupted in
the recording process. If none of the
recorded files are playable, format the
micro-SD card (read open sources on how
to do this)
5
MOV video format
does not play on PC,
audio lags behind
video or only audio
or only video is
played
Lack of necessary
codecs on PC
Install the required codecs or VLC player
6
The resulting image
is fuzzy
The camera lens is
dirty
Check that the camera lens is clean. If the
lens is dirty, clean it. Make sure that the
maximum video resolution is set in the
settings
7
Device does not
respond to controls
The operating system
of
the
device
malfunctioned
Reboot the device by pressing the reboot
button. If the operation of the device is
not restored, contact a specialized service
center
If the problem is not solved or if you have other questions, contact support. The contacts are
listed in the warranty card and on the website www.prestigio.ru/use.
