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Troubleshooting
1. If the meter does not display a message after inserting a test strip:
2. If the test does not start after applying the sample:
3. If the control solution testing result is out of range.
POSSIBLE CAUSE WHAT TO DO
Batteries exhausted. Replace the batteries.
Test strip inserted upside down or
incompletely. Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips. Please contact customer services.
POSSIBLE CAUSE WHAT TO DO
Insufficient blood sample. Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after automatic switch-
off (3 minutes after last user action). Repeat the test with a new test strip.
Apply sample only when flashing ap-
pears on the display.
Defective meter. Please contact customer services.
POSSIBLE CAUSE WHAT TO DO
Error in performing the test. Read instructions thoroughly and
repeat the test again.
Control solution vial was poorly
shaken. Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control solu-
tion. Check the expiry date of the control
solution.
Control solution that is too warm or
too cold. Control solution, meter, and test strips
should be at room temperature (68°F-
77°F/20°C-25°C) before testing.
Defective test strip. Repeat the test with a new test strip.
Meter malfunction. Please contact customer services.