WHAT WILL PFC DO IN THE EVENT OF A WARRANTY CLAIM (CONTINUED):
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IF PRODUCT IS RETURNED WITHIN THE WARRANTY PERIOD, BUT THE RETURN IS NOT RELATED TO DEFECT, A
REFUND WILL BE ISSUED LESS A FIFTEEN PERCENT (15%) RESTOCKING FEE.
OBTAINING WARRANTY EVALUATION & SERVICE
ALL WARRANTY QUESTIONS OR CLAIMS MUST FIRST BE DIRECTED TO THE PFC TECHNICAL SUPPORT TEAM.
PLEASE BE PREPARED TO PROVIDE THE PFC WITH THE PRODUCT SERIAL NUMBER AND/OR PURCHASE INVOICE
NUMBER FOR VERIFICATION. PFC'S TECHNICAL SUPPORT TEAM MAY BE REACHED BY:
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PHONE: (916) 414-1316
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EMAIL: [email protected]
PFC WILL DETERMINE IF THE PRODUCT HAS FAILED DUE TO DEFECTIVE WORKMANSHIP OR MATERIALS. PFC
RESERVES THE RIGHT TO ASSESS FEES ASSOCIATED WITH DIAGNOSTIC SERVICES. IF THE PRODUCT IS
DETERMINED TO HAVE AN ISSUE WHICH IS COVERED BY THE WARRANTY, THE CUSTOMER MAY CHOOSE ONE OF
SERVICE OPTIONS BELOW:
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MAIL IN SERVICE
THIS SERVICE WILL REQUIRE THE CUSTOMER TO SEND THE DEFECTIVE PRODUCT OR PART TO PFC. THE
CUSTOMER MUST FOLLOW PFC'S RETURN MATERIAL AUTHORIZATION (RMA) PROCEDURE PRIOR TO
RETURNING ANY ITEM. PLEASE NOTE THAT IN THE EVENT AN ITEM IS RETURNED AND THE PACKAGE DOES NOT
DISPLAY THE RMA NUMBER (PER THE RMA PROCESS), THE DELIVERY MAY BE REFUSED. FULL INSTRUCTIONS
FOR PFC'S RMA PROCESS CAN BE FOUND AT: https://flypfc.com/wp-content/uploads/support/rma_form.pdf
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ADVANCE REPLACEMENT PART SERVICE
THIS SERVICE ALLOWS OUR CUSTOMERS TO SERVICE THEIR OWN PFC PRODUCT. PFC WILL SEND THE
REPLACEMENT PART SO THE CUSTOMER MAY PERFORM THE INSTALLATION OF THE PART. PFC WILL REQUIRE
ADVANCE PAYMENT FOR THE PART AND SHIPPING CHARGES. THE ORIGINAL PART MUST BE RETURNED TO PFC
VIA A REPUTABLE SHIPPING SERVICE WITHIN TEN (10) BUSINESS DAYS. IN THE EVENT THE CUSTOMER DOES
NOT RETURN THE PART WITHIN THE ALLOTTED TIME PERIOD, NO REFUND WILL BE ISSUED.
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