Warranty Information
Warranty policy
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PQI warrants that the JOYTONE U920, under normal circumstances of usage,
is free from defects in material and workmanship for a one-year period from
the date of purchase. For any unit proved to be defective, PQI will, at its
discretion, either repair or replace the unit, free of charge. The replacement
unit will be either new or refurbished to be functionally equivalent to new, at
PQI's option.
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Willful damage to the product, damage due to neglect or ignorance,
tampering with the product components will void the warranty
.
Warranty procedure
To request servicing or repair assistance from PQI, please do the following:
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Contact the PQI customer service department using the contact information
provided in this manual.
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Please have the product receipt or serial number ready when you contact the
PQI customer service department. This will be considered as the proof of your
purchase and will help you to get service more quickly.
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Our service personnel will provide a return merchandise authorization (RMA)
number and shipping instructions for returning the product. No return will be
accepted without the pre-authorization and the RMA number clearly marked
outside the shipping box.
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Please make sure that you pack the JOYTONE U920 in a protective package
and prevent its damage during shipping and handling. Ship the product to our
customer service department as instructed by our personnel.
Disclaimer
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PQI is not liable for damage caused by fire, natural disaster (such as thunder,
earthquake, etc.), use by third party, accidents, owner’s intentional misuse,
damage caused by neglect of instructions described in this manual, or
damage caused by misuse or malfunction through simultaneous use of this
product and the connected equipment.
Note:
1. The warranty period, policy and procedure may be varied by different regions.
2. If trouble occurs, you may contact the distributor or the customer service team of PQI.
