18
10 Quart
PowerXL Air Fryer Pro XR™
Troubleshooting
Problem
Possible Cause
Solution
The appliance does not work
The appliance is not plugged in.
Plug power cord into wall socket.
The appliance has not been turned on by setting the
preparation time and temperature.
Set the temperature and time.
The appliance is not plugged into a dedicated power
outlet.
Plug the appliance into a dedicated power outlet.
Food not cooked
The appliance is overloaded.
Use smaller batches for more even cooking.
The temperature is set too low.
Raise temperature and continue cooking
Food is not fried evenly
Some foods need to be turned during the
cooking process.
Check halfway through process and turn food if needed.
Foods of different sizes are being cooked together.
Cook similar-sized foods together.
White smoke coming
from appliance
Oil is being used.
Wipe down to remove excess oil.
Accessories have excess grease residue from
previous cooking.
Clean the components and appliance interior after each use.
French fries are
not fried evenly
Wrong type of potato being used.
Use fresh, firm potatoes.
Potatoes not blanched properly during preparation.
Use cut sticks and pat dry to remove excess starch.
Too many fries are being cooked at once.
Cook less than 2 1/2 cups of fries at a time.
Fries are not crispy
Raw fries have too much water.
Dry potato sticks properly before misting oil. Cut sticks smaller.
Add a bit more oil. Blanch cut potatoes.
Error Codes
Display Shown
Possible Cause
Solution
E1
Broken circuit of the thermal sensor
Call Customer Service
E2
Short circuit of the thermal sensor
Call Customer Service
