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5-, 7-Quart PowerXL Vortex Air Fryer™
5-, 7-Quart PowerXL Vortex Air Fryer™
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Troubleshooting
Symptom
Possible Cause
Solution
The appliance does not work
The appliance is not plugged in.
Plug the Power Cable into a wall socket.
The appliance is plugged into an outlet that is shared
with other devices.
Plug the appliance into a dedicated
power outlet.
The appliance has not been turned on by setting the
preparation time and temperature.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
The appliance might have been turned off.
If the Power button is pressed while cooking, the
Auto Shut-Off mode will be triggered.
Press the Power Button. Select a time and
temperature. Press the Power Button again
and cooking will begin.
Food is not cooked
The Basket is overloaded.
Use smaller batches for more even frying.
The temperature is set too low.
Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken during
the cooking process.
See "Shaking" section in
Instructions for Use, p. 11.
Basket will not slide into appliance properly
The Basket is overloaded.
Do not fill the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly.
Gently push the Fry Tray into the Basket until
it clicks.
White smoke coming from appliance
Too much oil is being used.
Wipe down to remove excess oil.
The Basket has grease residue from the
previous operation.
Clean the Basket after each use.
French fries are not fried evenly
Potatoes are not prepped properly.
Consult a recipe for potato type and prep.
Fries are not cut evenly.
Cut fries thinner or reshape fries.
Fries are too crowded.
Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during preparation.
Pat dry to remove excess starch.
Fries are not crispy
Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error
E1 - Broken circuit of the thermal sensor
Call Customer Service at 1-973-287-5129
E2 - Short circuit of the thermal sensor
Frequently Asked Questions
1. Can I prepare foods other than fried dishes
with my appliance?
You can prepare a variety of dishes, including steaks,
chops, burgers, and baked goods. See the PowerXL
Vortex Air Fryer Recipe Guide.
2. Is the appliance good for making or reheating
soups and sauces?
Never cook or reheat liquids in the appliance.
3. Is it possible to shut off the appliance at
any time?
Press the Power Button once or remove the Basket.
4. What do I do if the appliance shuts off
while cooking?
As a safety feature, the appliance has an Auto Shut-
Off device that prevents damage from overheating.
Remove the Basket and set it on a heat-resistant
surface. Remove the Power Cable from the outlet.
Allow the appliance to cool down. Once cool, plug
the Power Cable back into the socket. Restart by
pressing the Power Button.
5. Does the appliance need time to heat up?
If you are cooking from a cold start, add 3 minutes
to the cooking time to compensate.
6. Can I check the food during the cooking process?
You can remove the Basket at any time while
cooking is in progress. During this time, you can
shake the contents in the Basket if needed to ensure
even cooking.
7. Is the appliance dishwasher safe?
Only the Fry Tray is dishwasher safe. The appliance
itself, which contains the heating coil and electronics,
should never be submerged in liquid of any kind or
cleaned with anything more than a warm, moist
cloth or nonabrasive sponge with a small amount
of mild detergent.
8. What happens if the appliance still does not
work after I have tried all the troubleshooting
suggestions?
Never attempt a home repair. Contact customer
service and follow the procedures set forth by the
guarantee. Failure to do so could render your
guarantee null and void.