15
Support and warranty
15 : 1.Service
There are no user-serviceable parts in your amplifier.
Refer servicing to qualified technical personnel. In addi-
tion to having an in-house service department, Powersoft
supports a network of authorized service centers. If your
amplifier needs repair contact your Powersoft dealer (or
distributor). You can also contact the Powersoft Technical
Service department to obtain the location of the nearest
authorized service center.
15 : 2.Warranty
Powersoft guarantees its manufactured products to be
free from defective components and factory workmanship
for a period of 12 (twelve) months, starting from the date
printed in the invoice of purchase.
All warranty repairs and retrofits must be performed at
Powersoft facilities or at an Authorized Service Center at
no cost for the purchaser. Warranty exclusion: Powersoft’s
warranty does not cover product malfunctioning or failure
caused by: misuse, abuse, repair work or alterations per-
formed by non-authorized personnel, incorrect connec-
tions, exposure to harsh weather conditions, mechanical
damages (including shipping accidents), and normal wear
and tear.
Powersoft will perform warranty services provided that
the product is not damaged during transportation.
15 : 2.1. Return of Goods
Goods can be returned to Powersoft only after they
have been granted a Return Merchandise Authorization –
RMA – number to be attached to the external packaging.
Powersoft (or its Authorized Service Center) has the right to
refuse any returned good without a RMA number.
15 : 2.2. Repair or replacement
Powersoft reserves the right to repair or replace any
defective goods covered by product warranty at its sole
discretion and as it deems best.
15 : 2.3. Cost and responsibility of transport
The purchaser (or end user/customer) is solely re-
sponsible for all transportation costs and risks associated
with sending warranty covered goods to Powersoft or its
Authorized Service Center. Powersoft will assume full re-
sponsibility and cover all costs incurred to send the goods
back to the purchaser (or end user/customer).
15 : 3.Assistance
Even though most product malfunctioning can be solved
at your premises through Powersoft Customer Care or
your direct knowledge, occasionally, due the nature of the
failure, it might be necessary to return defective products
to Powersoft for repair. In the latter case, before shipping,
you are kindly asked to follow step by step the procedure
described below:
f
f
Obtain the “Defect Report Form” by contacting our
Customer Care Department via email:
service@
powersoft.it
or download the“Defect Report Form”.
f
f
Fill out one “Defect Report form” for each returned
item (the form is an editable tab guided document)
and save as your name, amp model and serial number
(for example: distributorname-MDRIVE-17345.
doc) providing all required information except the
RMA code/s and send it to
for
Powersoft approval.
f
f
In case of defect reports approved by the Powersoft
Customer Service Representative you will receive
an RMA authorization code (one RMA code for each
returning device). Upon receiving the RMA code
you must package the unit and attach the RMA
code outside the pack, protected in a waterproof
transparent envelope so it is clearly visible.
All returning items must be shipped to the following
address:
Powersoft S.p.A.
Via Cadolingi, 13
50018 Scandicci (FI) Italy
In case of shipment from countries NOT belonging
to the European Community make sure you have
also followed the instructions described in the
document available for download at the TEMPORARY
EXPORTATION / IMPORTATION PROCEDURE link at
http://www.powersoft-audio.com/en/support/service
.
Thank you for your understanding and cooperation and
continued support as we work to improve our partnership.
29 | MiniMod 4 | User guide
