Warranty Policy
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Warranty Policy
Thank you for choosing ADLINK. To understand your rights and enjoy all the after-sales
services we offer, please read the following carefully.
1. Before using ADLINK’s products please read the user manual and follow the
instructions exactly. When sending in damaged products for repair, please attach an
RMA application form which can be downloaded from:
http://rma.adlinktech.com/policy
/
.
2.
All ADLINK products come with a two-year guarantee
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The warranty period starts from the product’s shipment date from ADLINK’s
factory.
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Peripherals and third-party products not manufactured by ADLINK will be
covered by the original manufacturers' warranty.
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For products containing storage devices (hard drives, flash cards, etc.), please
back up your data before sending them for repair. ADLINK is not responsible for
loss of data.
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Please ensure the use of properly licensed software with our systems. ADLINK
does not condone the use of pirated software and will not service systems using
such software. ADLINK will not be held legally responsible for products shipped
with unlicensed software installed by the user.
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For general repairs, please do not include peripheral accessories. If peripherals
need to be included, be certain to specify which items you sent on the RMA
Request & Confirmation Form. ADLINK is not responsible for items not listed on
the RMA Request & Confirmation Form.
3.
Our repair service is not covered by ADLINK's two-year guarantee in the following
situations:
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Damage caused by not following instructions in the user's manual.
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Damage caused by carelessness on the user's part during product
transportation.
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Damage caused by fire, earthquakes, floods, lightening, pollution, other acts of
God, and/or incorrect usage of voltage transformers.
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Damage caused by unsuitable storage environments (i.e. high temperatures,
high humidity, or volatile chemicals).
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Damage caused by leakage of battery fluid during or after change of batteries
by customer/user.
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Damage from improper repair by unauthorized technicians.
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Products with altered and/or damaged serial numbers are not entitled to our
service.
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Other categories not protected under our warranty.
4.
Customers are responsible for shipping costs to transport damaged products to our
company or sales office.
5. To ensure the speed and quality of product repair, please download an RMA
application form from our company website: http://rma.adlinktech.com/policy.
Damaged products with attached RMA forms receive priority.
If you have any further questions, please email our FAE staff: [email protected].
