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If, after reviewing the Problems and Solutions Guide, the vehicle still fails to operate, please contact your nearest
authorized service center or contact Power Wheels
®
Consumer Relations toll-free at
1-800-348-0751.
Problems and Solutions Guide
Problem
Possible Cause
Solution
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been
charged for at least 18 hours before using the vehicle for the
first time. After first-time use, recharge the battery for at least
14 hours after each use. Never charge the battery longer
than 30 hours.
Check all connectors. Make sure the charger connector is
plugged into the battery, and that the charger is plugged into
the wall.
Make sure power flow to the wall outlet is “ON”.
Battery needs charging
After each use, the battery needs charging.
Wrong type or improperly installed fuse
Make sure that the battery has a properly installed
Power Wheels
®
25 amp fuse installed before charging.
For best performance, do not use substitute parts.
Battery is old and will not accept
Even with proper care, a rechargeable battery does not last
full charge
forever. Average battery life is 1 to 3 years depending on the
vehicle use and use conditions. Replace the battery with a
new Power Wheels
®
6 volt (4.0 Amp/Hr.) rechargeable
battery. Do not substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing
more than one rider at one time, by exceeding the 40 lb.
(18 kg) maximum weight capacity, or by towing objects
behind the vehicle.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle doesn’t
Loose wire or connector
Check all wires around the motors and all connectors to
run, but other times it does
make sure they are tight.
Motor or electrical switch damage
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Your child may not be pressing and
Be sure to show your child how to use the go button on the
holding the center of the go button.
steering wheel. Press and hold the center of the go button.
When the button is pressed,
Loose wire or connector
Check all wires around the motors and all connectors
the vehicle won’t run without
to make sure they are tight.
a push
“Dead Spot” on motor
Contact your local Power Wheels
®
authorized service
center for diagnosis and repair.
Loud clacking or grinding
Broken gears
Contact your local Power Wheels
®
authorized service
noise from a motor-gearbox
center for diagnosis and repair.
Charger gets warm during use
It is normal for some chargers to get
No action required.
warm during use and is not reason
for concern.
If your charger does not get warm during
use, it does not mean that it is not working properly.
Battery makes a sizzling or
It is normal for some battery to
No action required.
gurgling noise when charging
make noise and swell slightly while
charging and is not reason for
If your battery does not make noise or swell slightly
concern.
during charging, it does not mean that it is
not accepting the charge.
There are no sounds from the
If you pressed the buttons while installing
Remove the action sounds box from the vehicle and
action sounds box
batteries, you may have temporarily
re-install the batteries. DO NOT press the buttons while
stopped the electrical function of the
installing batteries.
sounds box.
The batteries may be dead or weak.
Remove the action sounds box from the vehicle and replace
the batteries with three, new alkaline “AA” (LR6) batteries.
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