Settings – Service Menu
Service Menu has 8 categories:
1. Sizzle Loop 2. Diagnostic Information 3. Usage Statistics 4. Technical Support
5. Software Updates 6. Troubleshooting and Support 7. Software 8. System Reset
1. Sizzle Loop
a. Will play a power plate demonstration video
2. Diagnostic Information
a. Will let you view any system error messages
3. Usage Statistics
a. Will display the total machine hours used
4. Technical Support
a. Hardware gives you embedded hardware information
b. Android is a password protected area that allows you to close the Power Plate software program and
access the OS
5. Software Updates
a. Indicates the version of Power Plate software is currently installed on the unit
6. Troubleshooting & Support
a. Touchscreen non responsive
i. Reboot the My7 (turn Power Switch to Off position, “0”, then back to On position, “I”)
ii. Reboot the touchscreen (hold down GREEN button on lower half of Control Panel for 2 seconds)
iii. Contact support at www.powerplate.com > Contact > Fill out Online Form & Click “Submit”
b. Touchscreen Freezes Up or “Hangs”
i. Reboot the My7 (turn Power Switch to Off position, “0”, then back to On position, “I”)
ii. Reboot the touchscreen (hold down GREEN button on lower half of Control Panel for 2 seconds)
iii. Contact support at www.powerplate.com > Contact > Fill out Online Form & Click “Submit”
c. How Do I Clean the Touchscreen
i. Turn touchscreen off. Use a piece of dry, lint free soft cloth. First wipe down monitor to remove
dust. Please use deionized or distilled water or iso-propyl alcohol – Don’t use tap water or mineral water as they
may leave white marks on the screen due to the dissolved salts. Spray this liquid on the cloth. Never spray liquid
directly onto the touchscreen. Moisten the cloth with the cleaner and gently move the wet cloth in just one
direction – from top to bottom. Completely dry the touchscreen with a second cloth. Do not use any solutions
that contain Acetone, ethyl alcohol, toluene, ethyl acid, ammonia, or methyl chloride.
d. To avoid damaging the touchscreen, do not use excessive force when cleaning. The touchscreen is not a
rigid hard surface and can be damaged if too much pressure is applied.
7. Software
a. My7 software support
i. Contact support at www.powerplate.com > Contact > Fill out online form and click “Submit”
ii. Once you have submitted the online Contact form, a Power Plate Customer Service represenative
will be in contact
8. System Reset
a. This area is currently non-functioning and a placeholder for future software updates
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