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POWERKING 1-800-344-3371 [email protected]
WARRANTY POLICY
Thank you for choosing QV TOOLS Products. We're here to ensure that your experience is
perfect. In some rare instances, you may need some help with a warranty claim.
Please call us at 1-800-344-3371.
Product must be registered to activate the warranty. Warranty registration is
below. Warranty begins from date of purchase.
Engine Warranty
Kohler engines are covered with a 3-year commercial and 3-year residential warranty for
Command Pro series. Parts and Labor are covered as well. Power King engines by Lifan
are covered with a 1-year residential warranty. QV Power 3pt 40hp gear box warranty 1-
year. Visit your engine manufacturer for warranty details or visit
www.QVTools.com.
Equipment warranty
Manufactures defects of chassis and component parts are covered for 1 year. Only parts
are covered. Shipping cost is not covered.
QV Tools will replace any part that is proven to be defective in material or workmanship.
This warranty is not valid for products or parts affected or damaged by accident, collision,
normal wear, fuel contamination, abuse, neglect, misuse, alteration and/or unsuitable use or
unauthorized parts. Transportation charges to and from service centers, if assigned, is not
covered. Shipping cost of product for repair is not covered. Labor to repair equipment is not
covered. Consumable parts such as brake pads, tires, racks, splines, grinding teeth, blades,
bar blades, etc. are not covered under warranty. Power King has all replacement parts at
value pricing.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the
carrier. If you sign the delivery receipt without inspecting the shipment. you will be
responsible for filing a freight claim and arranging for a repair or return of the damaged
goods.
Concealed damage claims must be reported immediately.
Suspected Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly
fine. If you suspect concealed damage, notate
"Possible Freight Damage" on the
delivery receipt while the driver is present. This way, if you discover later that the
product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged,
please (a) REFUSE
DELIVERY and (b) Call where you purchased the item Immediately so the dealer can
process the appropriate claims and coordinate an exchange for you.
