Copyright 2017 Positron, Inc.
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4.0
Important Information
4.1
Service and Support
Positron Contact Information
General information
Positron Inc.
591 Buchan Street
Montreal, Québec, Canada
H4P 2R9
US and Canada: 1-888-577-5254
International: 1-514-345-2214
Fax: 1-514-345-2271
E-mail:
Web site : www.positronpower.com
Repairs
US and Canada: 1-888-577-5254, Option 1
International: 001-514-345-2220, Option 1
4.2
Technical Customer Support
Positron is committed to providing excellent ongoing technical support to its customers. A team of
specialists is always available for telephone consultations, or for on-site visits to assist in
maintenance and troubleshooting.
For pricing information or assistance in the planning, configuration, use and interpretation of data of
the equipment, contact Technical Customer Support (TCS) at 1-888-577-5254, Option 1, Option 3
(US and Canada) or +1-514-345-2220 Option 1, Option 3 (International).
4.3
Repair Service
All warranty repairs are performed at no cost. Positron reserves the right to repair or replace any
equipment that has been found to be defective.
For information about out-of-warranty repairs, contact Positro
n’s Repair department at 1-888-577-
5254 (US and Canada) or 001-514-345-2220 (International).
Due to the varied nature of repairs, no specific turnaround can be guaranteed, but average
turnaround time is two weeks from date of receipt. In emergency situations, special arrangements
can be made. All repaired items are warranted for a period of 180 days.
Before returning any items to Positron for repair, warranty repair or replacement, call the Repair
Department to obtain a Return Material Authorization (RMA) number. Parts returned without RMA
numbers cannot be accepted. The RMA number must always be clearly marked on all boxes and
crates and on all shipping documents. Bulk repairs (more than five items) will require additional
processing time, so please take this into consideration when requesting an RMA.
To accelerate the repair process, whenever possible, include a report detailing the reason for
return with the unit(s). Also, please include the name and phone number of a contact person
should our Repair department need further information.
When packing items being returned for repair, please ensure they are properly packed and shipped
in their carrying cases to avoid further damage.