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Troubleshooting

 

NANO-6060 User’s Manual 

5-1 

 

Chapter 5  
Troubleshooting 

 
This chapter provides a few useful tips to quickly get NANO-6060 running with 
success. As basic hardware installation has been addressed in Chapter 2, this chapter 
will primarily focus on system integration issues, in terms of BIOS setting, and OS 
diagnostics. 
 
 

5.1 

Hardware Quick Installation 

 

ATX Power Setting 

Unlike other Single board computer, NANO-6060 supports ATX 12V 4 Pin or Power 
adaptor only. Therefore, there is no other setting that really needs to be set up. 
However, there is ATX 4 Pin Connector – J12 & DC Jack – J1 on the NANO-6060 
board. 

 

 

 

ATX 4 Pin Connector – J12   

 

       DC Jack – J1

 

 

Serial ATA   

Unlike IDE bus, each Serial ATA channel can only connect to one SATA hard disk at a 
time; The installation of Serial ATA is simpler and easier than IDE, because SATA 
hard disk doesn’t require setting up Master and Slave, which can reduce mistake of 
hardware installation. 
 

 

 

The NANO-6060 can support two SATA interface (SATAII, 3.0 Gb/s) with IDE or 
AHCI mode. It has two J21 & J22 SATA ports on the board.  

Содержание NANO-6060

Страница 1: ...NANO 6060 NANO ITX Board User s Manual Version 1 0 Copyright Portwell Inc 2013 All rights reserved All other brand names are registered trademarks of their respective owners ...

Страница 2: ...3 2 Main Memory 3 1 3 3 Installing the Single Board Computer 3 1 3 3 1 Chipset Component Driver 3 2 3 3 2 Intel HD Graphics 4600 3 2 3 3 3 Intel LAN I210IT Gigabit Ethernet Controller 3 2 3 3 4 Realtek ALC892 HD Audio Controller 3 2 3 4 Clear CMOS Operation 3 3 3 5 WDT Function 3 4 3 6 GPIO 3 6 Chapter 4 BIOS Setup Information 4 1 4 1 Entering Setup Launch System Setup 4 1 4 2 Main 4 2 4 3 Advance...

Страница 3: ...guide of Watch Dog Timer function Chapter 4 BIOS Setup Information Specifies the meaning of each setup parameters how to get advanced BIOS performance and update new BIOS In addition POST checkpoint list will give users some guidelines of trouble shooting Chapter 5 Troubleshooting Provides various useful tips to quickly get its running with success As basic hardware installation has been addressed...

Страница 4: ...ize Mini PCIe socket multiple display by VGA DP and 24 bit LVDS two gigabit Ethernet one micro SD socket and Six USB ports two for 2 0 four for 3 0 It also built with DC 12V or ATX 12V input Base on leading Intel Atom solution NANO 6060 is a compact and low power dissipation board for Digital Signage Digital Security Surveillance DSS and Medical applications etc 1 2 Check List The NANO 6060 packag...

Страница 5: ...e Line Out Audio Jack on rear I O On board pin header for Line out Line in Mic in z Watch Dog Timer Support WDT function through software programming for enable disable and interval setting General system reset z Display Support multiple display by DP rear I O VGA on board connector and dual channel 24 bit LVDS z On board Ethernet LAN Two Gigabit Ethernet 10 100 1000 Mbits sec LAN port using Intel...

Страница 6: ...AN Driver Intel I210 Gigabit Network Connection 2 Version 12 7 28 0 Audio Card Onboard Realtek ALC892 High Definition Audio Audio Driver Realtek ALC892 High Definition Audio Version 6 0 1 6873 Chip Driver Intel Bay Trail M D SOC Chipset Device Software Version 9 4 4 1005 Display Intel corporation version 6 16 0 3 124 09 10 2013 USB 3 0 Driver Intel USB 3 0 eXtensible Host Controller 0100 Version 6...

Страница 7: ...System Overview NANO 6060 User s Manual 1 4 1 4 1Mechanical Drawing ...

Страница 8: ...System Overview NANO 6060 User s Manual 1 5 1 5 System Architecture All of details operating relations are shown in NANO 6060 System Block Diagram NANO 6060 System Block Diagram ...

Страница 9: ...ed with an asterisk 2 1 Jumper Setting In general jumpers on the single board computer are used to select options for certain features Some of the jumpers are designed to be user configurable allowing for system enhancement The others are for testing purpose only and should not be altered To select any option cover the jumper cap over SHORT or remove NC it from the jumper pins according to the fol...

Страница 10: ...re Configuration NANO 6060 User s Manual 2 2 JP1 GPIO4 7 Voltage Level Selection JP1 Function 1 2 Short 5V output 2 3 Short 3 3V Input Ì JP3 LVDS Link Selection JP3 Function Short Dual Link Ì Open Single Link ...

Страница 11: ...nual 2 3 JP5 PANEL Voltage Selection JP5 Function 1 3 Short VCC3 Ì 3 5 Short VCC 3 4 Short 12V JP6 PANEL BACKLIGHT Selection Pin No Signal Description 1 3 2 4 5V Active High Ì 1 3 4 6 12V Active High 3 5 2 4 5V Active Low 3 5 4 6 12V Active Low ...

Страница 12: ...OS Clear JP7 8 Function 1 2 Short Normal Operation Ì 2 3 Short Clear CMOS Contents JP10 LVDS Color Depth and Data Mapping JP10 Function 2 4 Short 8 bit LVDS VESA mapping Ì 1 3 2 4 Short 8 bit LVDS JEIDA mapping 1 3 Short 6 bit LVDS VESA and JEIDA mapping 1 3 2 4 ...

Страница 13: ...nectors Connector Description Remark J1 DC Jack 12V Input J2 Audio Jack Line_out J3 DP Port J4 J5 RJ45 Connector J6 USB3 Connector J7 External Audio Mic Line_in Line_out Pin HDR 4x2 pin header J8 VGA Pin HDR 5x2 pin header J9 Front Panel Pin HDR 5x2 pin header J10 General Purpose I O Pin HDR 5x2 pin header J11 RS232 422 485 Pin HDR 5x2 pin header J12 ATX 4 Pin Connector 12V Input J13 External USB3...

Страница 14: ...22 SATA GEN2 Connector J7 External Audio Connector PIN No Signal Description PIN No Signal Description 1 MIC_L 2 Line_in_L 3 Ground 4 Line_in_R 5 Line_out_L 6 Ground 7 Line_out_R 8 MIC_R 1 2 J8 VGA Connector PIN No Signal Description PIN No Signal Description 1 RED 2 SCL 3 GREEN 4 GND 5 BLUE 6 SDA 7 VSYNC 8 GND 9 HSYNC 10 5V 1 2 ...

Страница 15: ...gnal Description PIN No Signal Description 1 Ground 2 N C 3 5V 4 N C 5 HDD_LED 6 HDD_LED 7 Reset 8 Power On 9 Reset 10 Power On J10 General Purpose I O Connector PIN No Signal Description PIN No Signal Description 1 GPIO0 2 GPIO4 3 GPIO1 4 GPIO5 5 GPIO2 6 GPIO6 7 GPIO3 8 GPIO7 9 Ground 10 5V ...

Страница 16: ...DTR 422R 5 Ground 6 DSR 7 RTS 8 CTS 9 RI 10 N C J13 External USB3 Connector PIN No Signal Description PIN No Signal Description 1 5V always 11 USB2_DP_ 3 2 USB3_RXM_ 1 12 USB_DM_ 3 3 USB3_RXP_ 1 13 Ground 4 Ground 14 USB3_TXP_ 3 5 USB3_TXM_ 1 15 USB3_TXM_ 3 6 USB3_TXP_ 1 16 Ground 7 Ground 17 USB3_RXP_ 3 8 USB2_DM_ 1 18 USB3_RXM_ 3 9 USB2_DP_ 1 19 5V always 10 Ground 20 Key no pin ...

Страница 17: ...r 5V standby power source in standby mode J15 External USB Connector PIN No Signal Description PIN No Signal Description 1 5V always 2 5V always 3 USB 4 USB 5 USB 6 USB 7 Ground 8 Ground 9 Key no pin 10 N C Note 5V Dual is always available It s supplied by either 5V VCC power source in normal operation mode or 5V standby power source in standby mode 1 2 ...

Страница 18: ... 7 LVDSA_DATA2 8 LVDSA_DATA 2 9 LVDSA_DATA3 10 LVDSA_DATA 3 11 LVDSA_CLKP 12 LVDSA_CLKN 13 DDC_SCL 14 DDC_SDA 15 Ground 16 Ground 17 LVDSB_DATA0 18 LVDSB_DATA 0 19 LVDSB_DATA1 20 LVDSB_DATA 1 21 LVDSB_DATA2 22 LVDSB_DATA 2 23 LVDSB_DATA3 24 LVDSB_DATA 3 25 LVDSB_CLKP 26 LVDSB_CLKN 27 N C 28 N C 29 Ground 30 Ground 1 2 J19 J20 SATA Power Connector Pin No Signal Description 1 12V 2 Ground 3 Ground 4...

Страница 19: ...onfiguration NANO 6060 User s Manual 2 11 J23 Battery Connector Pin No Signal Description 1 Battery Voltage 2 Ground J24 Back light Connector Pin No Signal Description 1 5V 2 BL_CTRL 3 12V 4 Ground 5 BL_Enable 1 ...

Страница 20: ...Hardware Configuration NANO 6060 User s Manual 2 12 J25 SMBUS Connector Pin No Signal Description 1 SMB_CLK 2 Key no pin 3 Ground 4 5V 5 SMB_DATA ...

Страница 21: ...terface Watch out the contact and lock integrity of memory module with socket it will impact on the system reliability Follow normal procedures to install memory module into memory socket Before locking make sure that all modules have been fully inserted into the card slots 3 3 Installing the Single Board Computer To install your NANO 6060 into standard chassis or proprietary environment please pe...

Страница 22: ...to gain an outstanding graphic performance NANO 6060 supports VGA DP dual channel 24 bit LVDS This combination makes NANO 6060 an excellent piece of multimedia hardware Drivers Support Please find the Graphic driver in the NANO 6060 CD title The driver supports Windows 8 3 3 3 Intel LAN I210IT Gigabit Ethernet Controller Dual Intel I210IT Gigabit Ethernet controller and 2x RJ45 connectors on rear ...

Страница 23: ...al 3 3 3 4 Clear CMOS Operation The following table indicates how to enable disable Clear CMOS Function hardware circuit by putting jumper in the board JP7 JP8 CMOS Clear JP7 8 Function 1 2 Short Normal Operation 2 3 Short Clear CMOS Contents ...

Страница 24: ...nter define WDT_SEC 0x08 Second mode counter Use port 62 and port 66 to access EC command data static int IBF_Check unsigned char IBF_status do pw_udelay 20 delay 20 us outportb EC_CMD IBF_status while IBF_status 0x02 return 1 static int OBF_Check unsigned char OBF_status do pw_udelay 20 delay 20 us OBP_status inportb EC_CMD while OBF_status 0x01 return 1 static void Write_EC unsigned char index u...

Страница 25: ..._DATA address OBF_Check data inportb EC_DATA return data void EC_WDT_Trigger WDT Counter Write_EC WDT_SEC 0x05 if use minute mode Write_EC WDT_MIN 0x05 0x01 is second mode 0x03 is minute mode Write_EC WDT_MODE 0x01 Write_EC b wdt ec count_m_addr 0xFF b wdt ec timeout Write_EC b wdt ec cfg_addr 0xFF 0x03 WDTCFG 1 0 11 int main int i EC_WDT_Trigger for i 0 i 5 i printf Reset counter d n 5 i delay 10...

Страница 26: ..._DATA 0x2C GPIO High Low Reg Use port 62 and port 66 to access EC command data static int IBF_Check unsigned char IBF_status do pw_udelay 20 delay 20 us outportb EC_CMD IBF_status while IBF_status 0x02 return 1 static int OBF_Check unsigned char OBF_status do pw_udelay 20 delay 20 us OBP_status inportb EC_CMD while OBF_status 0x01 return 1 static void Write_EC unsigned char index unsigned char dat...

Страница 27: ...m v1 0 n printf Please short the following pins with 2 54mm pitched jumper on JP8 n printf PIN 1 3 5 7 is output PIN 2 4 6 8 is input n printf GPIO1 GPIO5 n printf GPIO2 GPIO6 n printf GPIO3 GPIO7 n printf GPIO4 GPIO8 n printf GND xxxx Vcc PWR GND pins DO NOT short them n n printf Test Begins n Set GPIO Port In Out mode Port 1 4 Out mode 5 8 In mode Write_EC GPIO_DIR 0xF0 delay 5 Set Port 1 4 Low ...

Страница 28: ...0 0 printf GPIO71 GPIO75 test ok pull low n else printf GPIO71 GPIO75 test fail pull high n if d2 0x40 0 printf GPIO72 GPIO76 test ok pull low n else printf GPIO72 GPIO76 test fail pull high n if d2 0x80 0 printf GPIO73 GPIO77 test ok pull low n else printf GPIO73 GPIO77 test fail pull high n return 0 ...

Страница 29: ...enter the SETUP program Some errors are significant enough to abort the start up 4 1 Entering Setup Launch System Setup Power on the computer and the system will start POST Power On Self Test process When the message below appears on the screen press F2 key will enter BIOS setup screen Press F2 to enter SETUP If the message disappears before responding and still wish to enter Setup please restart ...

Страница 30: ...enu for basic system configurations such as time date etc System Date View or set system date The date format is Day Month Date Year Use or to configure system Date System Time View or set system time The time format is Hour Minute Second Use or to configure system Time ...

Страница 31: ...Troubleshooting NANO 6060 User s Manual 4 3 System Information Display System Information Boot Features Select Boot features ...

Страница 32: ...able Enable Diagnostic Summary Screen Display the Diagnostic summary screen during boot Choices Disable Enable BIOS Level USB Enable Disable all BIOS support for USB in order to reduce boot time Note that this will prevent using a USB keyboard in setup or a USB biometric scanner such as a finger print reader to control access to setup but does not prevent the operating system from supporting such ...

Страница 33: ...roubleshooting NANO 6060 User s Manual 4 5 Error Manager Display Error Manager Log information View Error Manager Log Display Error Manager Log information Clear Error Manager Log Clear Error Manager Log ...

Страница 34: ...Troubleshooting NANO 6060 User s Manual 4 6 4 3 Advanced Setup Warning Setting items on this screen to incorrect values may cause system to malfunction Advanced CPU Configuration ...

Страница 35: ...s Disable Enable Limit CPUID Maximum Disabled for Windows XP Choices Disable Enable Bi directional PROCHOT When a processor thermal sensor trips either core the PROCHOT will be driven If bi direction is enabled external agents can drive PROCHOT to throttle the processor Choices Disable Enable VTX 2 To enable or disable the VTX 2 Mode support Choices Disable Enable TM1 Enable Disable TM1 Choices Di...

Страница 36: ...e mode Select the performance state that the BIOS will set before OS handoff Choices Max Performance Max Battery Intel Turbo Boot Technology Enable to automatically allow processor cores to run faster than the base operation frequency if it s operating below power current and temperature specification limits Choices Disable Enable C States Enable Disable C States Choices Disable Enable ...

Страница 37: ...the Max C State that the processor will support Choices C7 C6 C4 C1 Uncore Configuration GOP Configuration Show only GOP Driver Show only Enable GOP Driver will unload VBIOS Disable it will load VBIOS Choices Enable Disable IGD Configuration Show only Integrated Graphic Device Show only Enable Enable Integrated Graphics Device IGD when selected as the Primary Video Adapter Disable Always disable I...

Страница 38: ...located Show only Select DVMT 5 0 Pre Allocated Fixed Graphics Memory sized used by the Internal Graphic Device Choices 32M 64M 96M 128M 160M 192M 224M 256M 288M 320M 352M 384M 416M 448M 480M 512M Spread Spectrum clock Show only Enable clock chip Spread Spectrum feature Choices Disable Enable IGD LCD Control Show only Force Lid States Show only For test Force to set lid status as on or off Choices...

Страница 39: ...ct the LCD Panel scaling option used by Internal Graphic device Choices Auto Centering Stretching System Component PMIC Congfiguration PNP Setting Select PNP setting mode Disable Performance Power or Power Performance mode Choices Disable Performance Power Power Performance ...

Страница 40: ...Troubleshooting NANO 6060 User s Manual 4 12 South Cluster Configuration PCI Express Configuration PCI Express Configuration Settings ...

Страница 41: ...figuration settings XHCI Controller Enable Disable XHCI Controller Choices Enable Disable xHCI Mode Mode of operation of xHCI controller Choices Smart Auto Auto Enable Disable USB OTG Support Enable Disable USB OTG Support Choices Disable PCI Mode ACPI Mode EHCI Controller Show only Control each of the USB ports 0 9 disabling Choices Enable Disable ...

Страница 42: ...ort 0 3 Disable Disable USB port Choices Disable Enable Audio Configuration Audio Configuration Settings LPE Audio Support Choices Disable LPE Audio PCI mode LPE Audio ACPI mode Audio Controller Control Detection of the Azalia device Disabled Azalia will be unconditionally disabled Enabled Azalia will be unconditionally enabled Choices Disable Enable ...

Страница 43: ...ts up to 3 Gb s supported per port Choices Enable Disable SATA Test Mode Test Mode Enable Disable Choices Enable Disable Chipset SATA Mode IDE Compatibility mode disables AHCI support Supports advanced SATA features such as Native Command Queuing Warning OS may not boot if this setting is changed after OS install Choices IDE AHCI Serial Port 0 1 Hot Plug Capability If enabled SATA port 0 1 will be...

Страница 44: ...Troubleshooting NANO 6060 User s Manual 4 16 LPSS SCC Configuration OS Selection Choices Windows Android LPSS SCC Devices Mode Choices ACPI Mode PCI Mode SCC SD Card Support Choices Disable Enable ...

Страница 45: ...pecify what state to go to when power is re applied after a power failure G3 state Choices S0 State S5 State SMM LOCK Enable Disable SMM Lock feature It will lock the SMRAM and unable load SMM driver any more Choices Disable Enable Pci Mmio Size Pci Mmio Size Choices 2 GB 1 5 GB 1 25 GB 1GB ...

Страница 46: ...Troubleshooting NANO 6060 User s Manual 4 18 4 4 Others SIO Configuration ...

Страница 47: ...0 User s Manual 4 19 Serial Port 1 Choices Disable 3F8 IRQ4 COM1 Configuration Select COM1 Configuration Choices RS 232 RS 422 RS 285 Watch Dog Timer Select Choices Disable 15 secs 30 secs 1 min 2 mins 3 mins Hardware Monitor ...

Страница 48: ...Troubleshooting NANO 6060 User s Manual 4 20 APM Configuration Power On By RTC Alarm Choices Disable Enable Wake on LAN1 Choices Disable Enable Wake up by Ring Choices Disable Enable ...

Страница 49: ...ervisor account s password Supervisor Hint String Press Enter to type Supervisor Hint String Set User Password Show only Set or clear the User account password Supervisor Hint String Show only Press Enter to type User Hint String Min password length Set the minimum number of characters for password 1 20 ...

Страница 50: ... 6060 User s Manual 4 22 4 6 Boot Boot Priority Order Keys used to view or configure devices and arrows Select a device and move the device up or down Shift 1 enabled or disables a device Del deletes an unprotected device ...

Страница 51: ...iver Finally resets the system automatically Exit Discarding Changes Equal to ESC never save changes then exit setup configure driver Load Setup Defaults Equal to F9 Load standard default values Discard Changes Load the original value of this boot time Not the default Setup value Save Changes Save all changes of all menus but do not reset system ...

Страница 52: ...upports ATX 12V 4 Pin or Power adaptor only Therefore there is no other setting that really needs to be set up However there is ATX 4 Pin Connector J12 DC Jack J1 on the NANO 6060 board ATX 4 Pin Connector J12 DC Jack J1 Serial ATA Unlike IDE bus each Serial ATA channel can only connect to one SATA hard disk at a time The installation of Serial ATA is simpler and easier than IDE because SATA hard ...

Страница 53: ...ke up your system far well Loading the default optimal setting When prompted with the main setup menu please scroll down to Load Setup Defaults press Enter and select Yes to load in default optimal BIOS setup This will force your BIOS setting back to the initial factory configuration It is recommended to do this so you can be sure the system is running with the BIOS setting that Portwell has highl...

Страница 54: ... member newmember php The E Mail box should be an existing Company email address that you check regularly 2 Input your User name and password to log in the download center 3 Select the Search download to input the keyword NANO 6060 4 Find the BIOS page to download the ROM file and flash utility 5 Execute the zip file to root of the bootable USB pen drive You can get the Shell Flash 32 efi temp bin...

Страница 55: ...Troubleshooting NANO 6060 User s Manual 5 4 7 Boot to EFI Shell mode then input the fs0 command to switch to the root of the USB pen drive 8 Type the update command to start flash BIOS processes ...

Страница 56: ...Troubleshooting NANO 6060 User s Manual 5 5 9 When it finished all update processes it will reboot in 5 seconds automatically ...

Страница 57: ...s 7 driver of the NANO 6060 Answer Because of the NANO 6060 is Bay Trail platform USB 3 0 driver need to use the other method to install USB 3 0 driver on windows 7 but windows 8 OS doesn t Step1 You must disable the XHCI mode and enable the EHCI Controller from BIOS setup menu then install windows Step2 After complete the Windows 7 installation then adjust the BIOS setting of XHCI mode to Smart A...

Страница 58: ... Enable and EHCI Controller to Disable and finally then boot to OS Following the above 4 steps USB 3 0 can work well on Windows 7 OS Note Please visit our Download Center to get the Catalog User manual BIOS and driver files http www portwell com tw support download_center php If you have other additional technical information or request which is not covered in ...

Страница 59: ... 6060 User s Manual 5 8 this manual please fill in the technical request form as below hyperlink http www portwell com tw support problem_report php We will do our best to provide a suggestion or solution for you Thank you ...

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