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Information on the Standard of Consumer Dispute Settlement
· Descriptions on cleaning and adjusting equipment are not malfunction.
· The company is not responsible for safety accidents caused by customers’ faults.
- When damaged by customers’ negligence.
- When broken by repairs or modifications by person other than authorized repairer from the Service Center.
- When used for purposes other than cooking.
· The holding period of parts for discontinued products is 5 years.
· It is possible to repair functional parts only on products with expired functional parts.
· Free repair is available when receipts proving the purchase for products less than 1 year.
· Please use genuine parts for safe use and for long-term use.
· Please check trademark before purchasing. The company is not responsible for problems caused when using imitations.
•
Standards on compensation damages
Kitchen appliance
Common problems
Solutions
Note
1) Damage of product by defect of quality, performance and function occurred
naturally within 1 month after purchase
- Free replacement or full refund
(Purchase price
- amount of
depreciation) for
calculating the
remaining balance
after depreciation
2) Damage of product by a quality, performance and functional problem occurred
within the warranty period with normal use
- When a problem occurred
- When the same problem occurred again after repair (2nd time)
- When repair is impossible
- When replacement is impossible or the same problem occurred again
- Free repair
- Free replacement
- Free replacement
- Full refund
3) Damage occurred because no part for repair is available within the holding
period of parts
- Within the warranty period
•
When damaged by a quality, performance and functional problem
occurred naturally in normal use status
•
When damaged by customer’s intention or negligence
- After the warranty period
•
Free replacement or full refund
•
Replace with the same product after receiving the
amount for charged repair
- Refund the remaining balance including 5% of
purchase price after proportional depreciation from
the purchase price
(If the remaining balance after depreciation
<
0,
calculate it as 0)
4) When the service provider has lost the product which a consumer requested
for repair
- Within the warranty period
- After the warranty period
- Free replacement or full refund
- Refund the remaining balance including 10% of
purchase price after proportional depreciation from
the purchase price
(Maximum limit : Purchase price)
| Please get signatures after receiving service for future reference. Please receive receipts after receiving charged service. |
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■
What is Consumer Centered Management (CCM)?
This is the system to evaluate and certify whether a corporation restructures all
the activities from a consumer's perspective into customer-driven activities and
improves the relevant business activities on an ongoing basis.
The purpose of this system is to reinforce the internal and external competitiveness
through the distribution of consumer-oriented business culture and establishment
and reorganization of consumer-related system and contribute to the improvement
of consumer benefits through efforts to improve consumers' rights.
- PN
PoongNyun acquired CCM certificate on December 2010 for the first time in
the kitchen appliance manufacturing industry.
•
Details of repairs and inspections
Date
Repairs and instructions
Repaired from
Names of repairer
Signature
Содержание Orga Brown
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