28
7. Repairs
7.2 List of faults
Code
Fault
Possible causes
Action
03
Flow sensor malfunction
Insufficient water in heat exchanger
Check your water circuit operation and the opening of the By-Pass
valves
Sensor disconnected or defective
Reconnect or replace sensor
04
Antifreeze protection
Protection activated when the ambient temperature is too low and
the unit is on standby
No intervention is necessary
05
High pressure protection
Insufficient water flow
Check water pump operation and openings of By-Pass inlet/outlet
valves
Excess refrigerant gas
Readjust the refrigerant volume
Defective 4-way valve
Replace the 4-way valve
High pressure switch disconnected or defective
Reconnect or replace high pressure switch
06
Low pressure protection
Insufficient refrigerant gas
Readjust the refrigerant volume
Defective 4-way valve
Replace valve
Low pressure switch disconnected or defective
Reconnect or replace low pressure switch
09
Connection problem between PCB and wired
remote control
Bad connection
Check wiring connections between remote control and PCB
Defective wired remote control
Replace remote control
Defective PCB
Replace PCB
10
Connection problem between PCB and inverter
module
Bad connection
Check wiring connections between PCB and inverter module
Defective inverter module
Replace inverter module
Defective PCB
Replace PCB
12
Vented air temperature too high
Insuffcient refrigerant gas
Readjust the refrigerant volume
15
Water intake temperature sensor malfunction
Sensor disconnected or defective
Reconnect or replace sensor
16
Outside coil temperature error
Sensor disconnected or defective
Reconnect or replace sensor
18
Vented temperature error
Sensor disconnected or defective
Reconnect or replace sensor
20
Inverter module protection
Defective inverter module
Power off the heat pump and restart
Replace inverter module
Compressor is defective
Replace the compressor
21
Ambient temperature error
Sensor disconnected or defective
Reconnect or replace sensor
23
Water temperature at outlet too low for cooling
mode
Insuffcient water fow
Check water pump operation and openings of By-Pass inlet/outlet
valves
27
Water outlet error
Sensor disconnected or defective
Reconnect or replace sensor
29
Backed temperature error
Sensor disconnected or defective
Reconnect or replace sensor
32
Outlet temperature too high for heating mode
protection
Insuffcient water fow
Vérifiez la bonne circulation de l’eau dans la pompe à chaleur, et
l’ouverture des vannes entrée/sortie du By Pass
35
Compressor current protection
The speed of compressor is too high
Compressor will be lower the speed auto
Water temperature is too high
Check water pump operation and openings of By-Pass inlet/outlet
valves
Ambient temperature is too high, air volume is too little
Check the fan is working properly and the air inlet is unobstructed
42
Inside coil temperature error
Sensor disconnected or defective
Reconnect or replace sensor
7.3 Errors
Code
Anomalies
Causes possibles
Actions
1
IPM excessive current
IPM module failure
Replace the inverter module
2
Compressor failure
Compressor failure
Replace the compressor
16
DC bus voltage too low
Input voltage too low/PFC module failure
Check input voltage/replace module
260
AC input voltage to high
Input three-phase unbalance
Check input the 3-phase voltage
264
AC input voltage too low
Input voltage too low
Check input voltage
288
IPM temp too high
Fan motor failure/Air duct blockage
Check fan motor/air duct