13
1.
3.
4.
5.
2.
Troubleshooting
1. Make sure your filtration
system is working properly (i.e.
clean filter, skimmer and pump
basket).
2. Make sure circulation time
is adequate – increase pump
time if not.
3. Make sure the pool is
properly balanced.
(See page 6.)
4. Shock the water to eliminate
build up of any organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer
for more information.
1. Algae may be trying to form
– shock the pool, increase
circulation time if needed and
clean the filter.
2. Metals in the fill water
may have been oxidized.
Have the pool tested. See
pool dealer if a metal control
product is required.
3. Check with your dealer for
more information.
1. Use FROG BAM
®
or an
effective algaecide per the
directions on the bottle and
brush the sides of the pool
often.
2. Clean the filter and shock
the pool with chlorine daily
until water clarity returns.
3. If you are in an area of the
country that struggles with
algae growth, see your dealer
regarding a 90-day Algae
Protection Guarantee using
FROG BAM
®
.
See product hang
tag for guarantee details.
4. Check with your dealer for
more information.
1. If you are unable to
maintain 0.5 to 1.0 ppm, first
make sure there are chlorine
tablets in the tower areas of
the POOL FROG
®
Bac Pac
and it is installed properly. If a
correction was made, test the
water in 24 hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved.
3. Shock the pool if the reading
has been lower than 0.5 ppm
for more than one day.
4. Make sure pump run time is
at least 6 hours on high speed
(40 gpm or higher) or if not,
bleed the air from the back
knob each time cap is open.
5. Contact your dealer to have
your back pressure tested. If
under 4 psi consider a smaller
eye-ball fitting in the return jet.
6. Check for a suction side
leak by looking for air bubbles
in your pump basket or at the
return jet. Contact dealer for
help in correcting this situation.
7. Contact King Technology’s
Customer Service Department
at 800-222-0169.
1. If the chlorine reading is
over 3.0 ppm, remove the
POOL FROG
®
Bac Pac from
the POOL FROG
®
Mineral
Reservoir and test the water
daily until the reading is down
to 1.0 ppm.
2. Reinsert the POOL FROG
®
Bac Pac, lower the dial one
setting and test the water
again in 24 hours. If the
reading has risen, lower
the dial one setting again.
Continue this process until
proper reading is achieved.
3. If over-chlorinating at
the lowest possible setting,
consider decreasing the
circulation time. Depending on
your pump size, you may be
circulating the water more than
is necessary.
4. Contact your dealer to have
your back pressure tested. If
over 8 psi consider a larger
eye-ball fitting in the return jet.
5. Check to see if the pressure
relief valve is loose or missing
and replace. It is a clear plastic
piece approximately 1” long
installed inside near the base.
If loose or missing, it can
provide another avenue for
water to reach the chlorine.
6. Contact King Technology’s
Customer Service Department
at 800-222-0169.
What do I do
if I am over
chlorinating with
the POOL FROG
®
Bac Pac?
What do I do
if I am under
chlorinating with
the POOL FROG
®
Bac Pac?
What do I do
if algae forms in or
on my pool?
What do I do
if the water turns
color?
What do I do
if the water looks
cloudy?
Problem
Remedy
For more in-depth troubleshooting, go to www.frogproducts.com
