For Pre-lit Trees, If The Tree Does Not Illuminate
1. Please check to make sure that all plugs are properly connected and power cord is plugged into the wall
outlet. (If the tree comes with a foot pedal, try stepping on the on/off button).
2. Turning the poles gently to make sure pole to pole are connected into place.
3. Check for loose connection between light string plugs and extension cords.
4. Please check for loose, broken or missing light bulbs and replace as needed.
Loose Hinge Pin
1. Extra hinge pins are included for repairing the hinges. Place the branch into the slot of the bracket.
2. Insert a new hinge pin through the hole and secure using the retainer washer. (See Fig. E)
TROUBLE SHOOTING TIPS
Each tree includes hinge pins/washers, and for pre-lit
trees spare bulbs and fuses are also included. If extra
parts are needed, please contact our customer service
center.
SPARE PARTS
ASSEMB
LY INST
R
UCTIONS
MADE IN CHINA
Fig. E
CUSTOMER SERVICE FOR CHRISTMAS TREES
For any questions, assistance, or missing parts, Do Not Return To Place Of Purchase. Please contact
us at 1-888-919-0070 or visit our website at www.polygroup.com. One of our customer service
representatives will be happy to assist you.
TREE ID# IS LOCATED ON END PANEL OF BOX. TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT PARTS.
Customer Name:
Address:(No P.O. Boxes)
City & State:
Zip Code:
Day Phone:
Date Purchased:
Tree ID#:
Tree UPC#:
Store Purchased:
Specify Problem:
Fig. D
1. Unplug extension cord from the wall outlet first and then remove all ornaments and decorations.
2. Disassemble the tree from the top to the bottom. Start with the tree top and gently lift straight up to
remove from section below and fold all branches toward the pole.
3. Continue by gently lifting straight up each section(s) from the section
below and fold all branches toward the pole until the bottom section
is removed from the tree stand. Cover the cap on the poles to avoid
damaging the internal parts. (See Fig. D)
4. Carefully place all tree sections into shipping box and tape it shut.
5. When not in use, please store your tree in a cool, dry place away from
sunlight. Exposing your tree to excessive heat or humidity may damage your tree.
STORAGE INSTRUCTIONS
