background image

 

 

 

 

 

 

Polycom

®

 VVX

®

 411  

 

Quick

 

User

 

Guide

 

For

 

use

 

with

 

Polycom®

 

UC

 

Software

 

4.1.4

 

or

 

later

 

The

 

information

 

in

 

this

 

guide

 

applies

 

to

 

both

 

the

 

VVX

 

400

 

and

 

VVX

 

410

 

phones.

 

Configurations

 

vary

 

and

 

the

 

screen

 

displays

 

used

 

in

 

this

 

guide

 

may

 

not

 

reflect

 

those

 

on

 

your

 

phone.

 

See

 

your

 

system

 

administrator

 

for

 

more

 

information.

 

For

 

detailed

 

information

 

on

 

how

 

to

 

use

 

your

 

phone,

 

see

 

the

 

Polycom

 

VVX

 

400

 

and

 

410

 

Business

 

Media

 

Phone

 

User

 

Guide,

 

available

 

by

 

navigating

 

to

 

your

 

phone’s

 

Support

 

page

 

from

 

Polycom

 

Voice

 

Support

.

 

 

www.polycom.com

 

|

 

1725

49088

001

 

Rev.

 

A

 

|Mar

 

2013

 

©

 

2013,

 

Polycom,

 

Inc.

 

All

 

rights

 

reserved.

 

POLYCOM®,

 

the

 

Polycom

 

logo

 

and

 

the

 

names

 

and

 

marks

 

associated

 

with

 

Polycom’s

 

products

 

are

 

trademarks

 

and/or

 

service

 

marks

 

of

 

Polycom,

 

Inc.

 

and

 

are

 

registered

 

and/or

 

common

 

law

 

marks

 

in

 

the

 

United

 

States

 

and

 

various

 

other

 

countries.

 

All

 

other

 

trademarks

 

are

 

property

 

of

 

their

 

respective

 

owners.

 

No

 

portion

 

hereof

 

may

 

be

 

reproduced

 

or

 

transmitted

 

in

 

any

 

form

 

or

 

by

 

any

 

means,

 

for

 

any

 

purpose

 

other

 

than

 

the

 

recipient’s

 

personal

 

use,

 

without

 

the

 

express

 

written

 

permission

 

of

 

Polycom.

 

Phone Views 

Your

 

phone

 

has

 

three

 

main

 

Views:

 

Home,

 

Calls,

 

and

 

Lines

 

view

 

(the

 

default).

 

You

 

can

 

access

 

Home

 

and

 

Lines

 

view

 

at

 

any

 

time.

 

If

 

your

 

phone

 

has

 

one

 

or

 

more

 

calls,

 

you

 

can

 

also

 

access

 

Calls

 

view.

 

For

 

Home

 

view

 

from

 

any

 

menu,

 

press

 

.

 

Press

 

 

to

 

alternate

 

between

 

Home

 

and

 

Lines

 

view.

 

Home View 

Home

 

view

 

displays

 

icons

 

you

 

can

 

select

 

to

 

access

 

phone

 

functions.

 

 

You

 

can

 

use

 

the

 

right,

 

left,

 

up

 

,

 

and

 

down

 

arrow

 

keys

 

to

 

display

 

more

 

icons.

  

Lines View 

Lines

 

view

 

displays

 

phone

 

Lines,

 

Favorites

 

and

 

soft

 

keys.

 

 

If

 

your

 

phone

 

is

 

idle,

 

you

 

can

 

press

 

the

 

Line

 

key

 

to

 

access

 

the

 

Dialer.

 

 

Tip:

 

Referring

 

to

 

Soft

 

Keys

 

In

 

this

 

guide,

 

soft

 

keys

 

are

 

referred

 

to

 

by

 

their

 

name

 

only.

  

For

 

example,

 

to

 

end

 

an

 

active

 

call,

 

press

 

End

 

Call

.

 

Calls View 

If

 

your

 

phone

 

has

 

one

 

or

 

more

 

calls,

 

you

 

can

 

access

 

Calls

 

view.

 

 

 

Call

 

color

 

indicates

 

status:

 

 

Dark

 

green

—Active

 

call

 

 

Bright

 

blue

—Incoming

 

call

 

 

Dark

 

blue

—Held

 

call

 

Use

 

the

 

up

 

and

 

down

 

arrow

 

keys

 

to

 

select

 

a

 

call

 

(highlight

 

it).

 

The

 

soft

 

keys

 

control

 

the

 

highlighted

 

call.

 

Entering Data 

Use

 

the

 

dialpad

 

keys

 

to

 

enter

 

information.

 

To

 

backspace,

 

press

 

Backspace

 

.

 

To

 

type

 

with

 

the

 

dialpad

 

keys,

 

press

 

a

 

key

 

repeatedly

 

to

 

view

 

the

 

character

 

options

 

and

 

stop

 

to

 

select.

 

To

 

type

 

other

 

characters,

 

press

 

Encoding

 

or

 

Mode

.

 

When

 

using

 

the

 

dialpad

 

keys,

 

use

 

the

 

1

,

 

*

,

 

0

,

 

and

 

#

 

keys.

 

About Calls 

Only

 

one

 

call

 

can

 

be

 

active

 

at

 

one

 

time.

 

You

 

can

 

use

 

the

 

handset,

 

speakerphone,

 

or

 

headset

 

for

 

calls.

 

During

 

a

 

call,

 

you

 

can

 

change

 

modes

 

by

 

picking

 

up

 

the

 

handset,

 

or

 

by

 

pressing

 

 

or

 

.

 

If

 

you

 

navigate

 

away

 

from

 

your

 

call(s),

 

press

 

 

to

 

see

 

Active

 

Call

 

or

 

Calls

 

view

 

again.

 

 

 

Tip:

 

Switching

 

Between

 

Lines

 

and

 

Calls

 

View

 

When

 

in

 

Calls

 

view,

 

switch

 

to

 

Lines

 

view

 

by

 

pressing

 

More

 

>

 

Lines

.

  

Switch

 

back

 

to

 

Calls

 

view

 

by

 

pressing

 

More

 

>

 

Calls

.

 

 

Placing Calls 

Pick

 

up

 

the

 

handset,

 

or

 

press

 

 

or

 

.

 

Enter

 

the

 

phone

 

number,

 

and

 

press

 

Send

.

 

Or

 

enter

 

the

 

phone

 

number

 

first,

 

then

 

press

 

Dial

,

 

pick

 

up

 

the

 

handset,

 

or

 

press

 

 

or

 

.

 

From

 

Lines

 

view:

 

Press

 

the

 

phone

 

Line

 

key,

 

enter

 

the

 

phone

 

number,

 

and

 

press

 

Send

.

 

From

 

Home

 

view:

 

Select

 

New

 

Call

 

using

 

the

 

left

 

and

 

right

 

arrow

 

keys.

 

Enter

 

the

 

phone

 

number,

 

and

 

press

 

Send

.

 

 

 

Timesaver:

 

Placing

 

Calls

 

Quickly

 

Select

 

a

 

recent

 

call

 

or

 

Favorite,

 

or

 

select

 

a

 

contact’s

 

phone

 

number

 

in

 

the

 

Contact

 

Directory.

 

Answering Calls 

To

 

answer

 

with

 

the

 

speakerphone,

 

press

 

 

or

 

tap

 

Answer

.

 

To

 

answer

 

with

 

the

 

handset,

 

pick

 

up

 

the

 

handset.

 

To

 

answer

 

with

 

a

 

headset,

 

press

 

.

 

To

 

answer

 

a

 

new

 

call

 

while

 

on

 

an

 

active

 

call,

 

press

 

Answer

.

 

The

 

current

 

call

 

will

 

be

 

held.

 

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