Poly POTE16, Руководство пользователя

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Callers can't hear me. Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device .
• Reposition headset on your ear as the sensors may not detect
it.
• Reset your sensors. They may need recalibrating. See Reset
sensors .
• Disable your sensors. They may be incompatible with your
specific ear shape.
• In Poly Lens App, disable HD Voice (Wideband Audio).This
setting may be incompatible with your phone.
• Ensure your headset firmware is up-to-date. See Update your
Poly device .
I can't hear callers or music. Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device .
• Reposition headset on your ear as the sensors may not detect
it.
• Reset your sensors. They may need recalibrating. See Reset
sensors .
• Disable your sensors. They may be incompatible with your
specific ear shape.
• Ensure your headset firmware is up-to-date. See Update your
Poly device .
My headset will not report 7
hours of talk time after it is fully
charged.
Solutions:
• Ensure headset is paired and connected to your phone. See
Pair to mobile device .
• In Poly Lens App, disable HD Voice (Wideband Audio) which
uses more power.
• Completely deplete your headset's battery and then give it a
full charge.
• Some phones have less efficient Bluetooth connections and
this will not allow for an optimal talk time of 7 hours.
Troubleshooting
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