I can't hear a dial tone in the
headset.
Adjust the configuration with on the switcher until a dial tone
is heard.
Fine tune the listening volume with the inline controller
volume button.
If the volume is still too low, adjust the listening volume dial
on the bottom of the switcher.
Make sure the lifter is lifting the handset high enough too
operate the hookswitch; set to a higher setting if necessary.
Press the call button on the inline controller.
The sound is distorted.
Lower the speaking volume dial and/or listening volume dial
on the switcher. For most telephone the correct setting is
position 3.
If your desk phone has a volume control, lower until the
distortion disappears,
If the distortion is still present, adjust the inline controller
volume down button to lower the headset speaker volume. If
the distortion persists lower the listening volume dial on the
bottom of the switcher.
I hear echo in the headset.
Lower the listening volume and the speaking volume dials on
the switcher. For most telephone, the correct setting is
position 3.
If the audio level is too low in this position, adjust the inline
controller volume up button to increase the headset speaker
volume.
Adjust the Configuration Switch. The most commonly used
position is "A", which is the default position.
People I talk to can hear a buzz in
the background.
If the power supply (HL10 lifter only) is plugged into a power
strip, plug it into the wall directly.
The handset lifter is installed but
does not lift the handset.
Be sure the headset lifter power cord is firmly pushed into
the handset lifter jack on the switcher.
When I dial from my softphone
application, nothing happens.
Ensure that the inline controller is the default sound device.
The control panel will launch the sound devices control panel
by going to Control Panels > Sound
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
.
If Poly Lens Desktop App is not installed and you do not have
a compatible softphone, you must first press the headset call
button and then use the softphone interface to place/
answer/end calls.
Restart your computer
Speaking and/or listening volume
is too low or too high.
Adjust the inline controller listening volume.
Adjust listening/speaking volume in the computer's sound
control panel/system preferences.
Troubleshooting
Desk phone
Softphone
15